Mainfreight 2Home - Wellington

Don't know what their service is like, but one driver decided he did want to stop at a redlight on the corner of Jackson Street and Cuba St petone and he ran the redlight. So I give that driver a one star for driving behaviour.

I see why this company has soo meny bad reviews ae I called up yesterday too ask if my item would turn up tomorrow and thay told me thay dont deliver in weekends and will get on Monday too then find out the delivery was made today after being told it would not...Very inconvenient as I said I would work Saturday soo I dont have too work monday but now i have too take monday off too wait on this item soo i hope its hear on Monday otherwise I'll be very disappointed and that's not easy...I keep my phone off when working soo I missed the call from the driver a hour ago and when I called him back he was very clear and understanding and told me he cant drop off as he is back on his way too the depo...Good driver but terrible customer service operators as I talked too two people yesterday and both told me the same lies...

Item has been sitting at the Lower Hutt Depot for almost one week with no sign it's going to be delivered to its final destination in Kapiti. I've called multiple times and was promised it would be put on the delivery truck the following day, but every time I check the tracking number it says the parcel is still at the Lower Hut Depot.Honesty is the best policy - so if items are going to be delayed, just let people know so they're not holding out hope. Don't be the Company that over promises and never delivers.

Unfortunately they neglect to update the tracking tool on time so the information provided about where your item might be is wrong/ redundant. My item was last updated 3 days ago. So you have to phone but the numbers provided on the website do not bring you to the right place. So there is a series of 'i'll put you through to so and so'. Finally I'm told Jaydon will phone me back. He doesn't. Then when patiently try to get through to the right person again and success!! I'm told that they thought my place was on a different road and the item will be delivered a few days late after having been assured it would be on time. The guy said there was 'nothing he could do' Thats why I paid these guys 400 bucks. All leaves you with the impression of a company with bad systems and non caring staff

Would rate 0 stars, if it was an option. I ordered a clothes dryer from Auckland to Wellington. According to the tracking it has been sitting at the Lower Hutt depot for 13 days- with no signs of it being delivered anytime soon. I have rang several times to be told different stories and different excuses- with the most common being that Auckland haven't sent it to them yet- the Auckland depot are stating it definitely has. I have also been told it was sent to the wrong depot (WLG City: as opposed to Lower Hutt). I have now had to get the retailer to step in because I have been given the run-around and cant seem to see a resolution in sight. The retailer have also had no joy in attempting to get to the bottom of whats going on and have sent a replacement dryer as they believe the original one has been lost. Basically, dont use this company if you need something to be actually delivered and dont enjoy being mucked around.

The delivery service for this is terrible. We ordered whiteware and haven't received it till three weeks almost. They also said they couldn't find the other 2nd whiteware but it was sitting in the factory the whole time. The next day they didn't deliver it on the run and said I'd have to book it in for next Monday. Like we called a couple of times now surely it should be on the run as soon as you were aware of where the second whiteware was... not good

After not seeing a status update on a consignment which was picked up 6 days prior, I rang up to see where it was. 3 phone calls and 3 x 3 hour delivery windows later over 1 and a half days, still waiting... The dispatch staff don’t seem to give a toss that you’re stuck at home waiting on them (on holidays I might add) and it’s Ok for someone to be pegged at home for repeated broken promises of delivery windows. No one takes accountability and seem more interested in passing the buck or explaining why things can’t or haven’t been delivered as it’s stuck somewhere in their system which doesn’t appear to have been accurately updated. Their company values are under promise and over deliver, more like “Promise and Don’t deliver” in my experience.

Got a shower shipped from Auckland to Wellington, they didn't ring me to let me know it had arrived I had to ring them and ask, they said it had been sitting there for a week,When I went to pick it up they dropped it next to my truck for me to deal with, some packages were 50 plus kgs so very difficult to load by myself,And I just installed the shower and the whole corner frame was bent it's like the dropped it,Now I'm without a shower for a few weeks!Very very disappointed,

I would rate them lower but it's not possible. - 10 would be closer. 2 single Matresses uplifted in Akl last Thursday. Undelivered in Wgton by following Monday afternoon. Promised overnight and Delivered Tuesday .Didn't happen. Re supplied by retailer from Wgton same day. 6 days from Auckland ? and you still manage to keep your doors open for business ?Amazing ! I could have walked it comfortably in 3.Could you text me Peter Bakers phone number please. DISGUSTED !!!!