Budget Car & Truck Rental Blenheim Airport

I'm not really a naming and shaming type person online so I will try and keep this short... unfortunately the short story is still quite long.We booked a car from Budget rentals NZ on the 20th of December for a trip to Blenheim at the beginning of Jan (with my Mum and Mike). I checked a few dates for availability and decided to hire it from the 2-5 Jan for around $280. Screen shot the quote and the form I filled out and the confirmation screen page with confirmation numbers. All good.Next day I logged into where I booked the car and the dates had changed from 2-3 Jan for the same price. When I go to change it to 2 -5 Jan it charges me $800+! I rang them up and they said they cant change it on their system but if I have a confirmation (which I offered to email to them) then the Blenheim branch can keep that quote. They gave me an email address which ended up not being correct!We get to Blenheim and the manager is on holiday. The lady at the counter says she cant believe the charge on the car. We show her the confirmation and she agrees that we should only have to pay $280 for the 2-5. Unfortunately she doesn't have the ability to change the rates. After she tries the CS line with no result, she suggests we go with the 2-3rd booking and just keep the car until she calls us. So we sign a document for the $280 + insurance and take the car. We get multiple phone calls over the next 3 day trip about it. They let's us keep the car till the 5th as we had a confirmation for that and said we wouldn't get charged anymore until it gets sorted. I can tell you, it was a very stressful time during what was meant to be a relaxing holiday.We get home and my credit card has been charged $800+. Of course, the excuses started with Budget. We had to wait for people to come back on holiday first, so we waited 2 week. Then when they looked into it" they blamed us for the mistake. Their reasoning was we chose the 2-3rd

CORRUPT?I was charged $194NZDfor fuel charges for supposedly not filling the tank. I’ve provided gas receipts from the day it was returned and even the previous day. Taken over 3 weeks and still not solved.BUDGET Never provided any proof it wasn’t full just charged me hoping I might not notice. No one in return lot when we brought our broken MG rental in to exchange it for something that wasn’t a death trap.To date 15 emails! With customer service representative Nestor Allan Nicolas.CHECK YOUR BILL AND KEEP FUEL RECEIPTS!CORRUPT!I won’t be contacting you directly. People need to know what a shady operation you run!

car was great .had a few problems getting one even tho I had booked one ! my booking was unexpectedly cancelled ! had to book all over again on the day I arrived flew in from the waikato . bit of a pain , was charged twice for bond too , got sorted...eventually .

Tread carefully with these guys. Hired a car from Nelson to Blenheim and returned it full to the brim with gas but still got charged $33 for petrol. Asked for a refund but still no sign of the money coming back. At best poor administration and at worst someone is up to something dodgy. Definitely will not use again

We booked our rental car with Budget through Expedia. It was a great experience. We got off of the plane in Blenheim and walked over to the Budget rental office. Agent was very nice. Our car was ready and was the model we reserve. Super easy pick up. I would definitely use Budget Rental Cars in NZ again.

We had a problem with the maintenance lights going on. We took the car in to the office and within 15 minutes we were into a new vehicle.