Environmental program

Booked a bin 4 weeks ago, which was delivered the next day (even though they said a week to 10 days! ) but have received no further contact. The bin has not been emptied. I have received no account, so can't pay or manage my bin collection. I've rung but no one answers. Is this outfit a joke?

I wish I could give a zero.Terrible company with apalling business practices. Impossible to get hold of...ignored my message sent via their website...ignored my voicemail message. The unrequested bin they dropped off to us (masquerading as the council) has now been out on the street for over a week.

I used to get a weekly collection but my circumstances changed. I wanted to go to monthly collection, but despite their website saying it was an option the said I couldn’t do that. So I declined to renew the service. Spoke directly to a person, they were advised I seemed to have no other closed but to acknowledged I had cancel the service. Took a while for them to collect the free green waste bin and the general waste bin. But to top of the bad experience, they continued to send me invoices. I have rung and emailed them about this yet for the past year they continue to sent me urgent notices every month. If I could give no stars i would.

Whoever is currently dumping the bins, tell them they need more shakes. I'm not packing my rubbish down and they are still only getting half emptied, if that.

Hardly deserve a rating at all. Worst customer service experience ever. Had a bin with them for years living in the country, no issues, move into town, bin not getting emptied on a regular basis. Call center staff rude and unhelpful. Decided to change companies and asked for bin to be picked up last August 2020, finally after a very pushy phone call the bin was finally picked up yesterday May 2021. Poor poor service. Wouldn't bother using this company again

Absolutely horrible customer service! I've never experienced anything like it before. The operator kept hanging up on me, was extremely rude and didn't want a bar of my issue. She couldn't confirm closing my account when asked and instead hung up again! Apparently the crew were busy so my request would have to wait a whole week despite already organising with someone else to have it sorted. Finally got a supervisor who was lovely mannered but still couldn't fulfil the simple task that was requested.

Very poor customer service. I've had to call three times for separate issues. First time the operator was interrupting me not letting me speak. Another time collection was not being made because they put me on the wrong colour code for Carterton area and the focus of the conversation rather than fixing the issue was blaming me for not noticing sooner. I have sent two separate emails which have never had a reply.I am also still awaiting a refund that was promised to me. Many of their clients are also awaiting refunds.I will be moving to another company.

I am surprised there are so many negative reviews for Wairarapa Environmental. I have been with them for a year now and have experienced great service.I usually receive a reminder notification a week prior to collection - which I once didn't receive, although I should also have checked the calendar on my account. Wairarapa Environmental did an extra run to make up for the missed collection.

Hideous company that ignores my repeated requests to remove the bin I didn't even ask for. I've tried phone, email, and even tried to get the council to get the bin removed. I will not be paying any charges associated with the bin and am getting ready to get a lawyer.