Music Planet Online

The online Music planet team and staff at the Christchurch store were helpful and wonderful to deal with when we needed to return and exchange a damaged guitar. What started as a disappointing situation was turned around by great customer service and excellent communication. Thank you. I highly reccomend this business.

I had a lovely experience with the customer service of Music Planet, when I enquired about a specific guitar. Due to the international aspect of the purchase (New Zealand to Belgium), the staff of Music Planet had to put up with a looooot of questions from me, but they showed only patience and kindness in every answer. Thank you for the effort! ♥

We had excellent service from Lucian in the Queen St, Auckland branch, he knows his stuff about guitars etc. Wouldn't hesitate to shop there again

First let me state that this is specifically a review of the service provided by the musicplanet.co.nz web store and is not in any way related to the music planet franchises stores around the country.So having said that, I would caution all against shopping at musicplanet.co.nz. I purchased a ukulele bass from the web store that was supposedly discounted and included a good quality fitted gig bag. The Bass was delivered with a gig bag that the bass would not fit in (see photo) and clearly intended for a baritone ukulele. When I asked about this I was told this was the correct gig bag for bass, which is patiently false.Music planet were completely unwilling to compromise, continuing to insist that I was wrong even when I showed them a photo from their own website of the correct bag! Personally I'll be doing no further business with musicplanet.co.nz. What good is it if they send out something other then what was ordered (and which is not fit for purpose) and when challenged, insist they haven't made a mistake.Utterly useless!!