Musical instrument store

I came here to buy a guitar not too long ago as their shop in Westgate has been closed. I called up earlier and was told the guitar was available. The gentleman who spoke to me was friendly. When I arrived at the shop, obviously it was the same gentleman who attended to me. He was young, understanding, patience and knew the customer's need and requirement. However someone came out from the back of the shop. Obviously he looked much elderly. I presume he must be the manager as he acted like one. Then the look of his face and his unfriendly stare at the customer will drive you away. Appears he woke up on the wrong side of his bed. If not for the young man I would have walk out and buy the guitar from Rockshop just a few shops away. I guess Rockshop will be my next stop for any musical instruments.Just a note, the personnel at MusicWorks, Westgate gave the best service, from manager to sales personnel. Unfortunately they are closed for business permanantly.

Excellent products.Excellent customer service. They went out of their way to helps us select a flute to suit our needs, we had a lot of time to our selection and my daughter absolutely loves it.I very highly recommend Vanguard Orchestral for a high quality personal experience !!!We are very happy.

Amazing customer service by Cullum. Helped me with exactly what I wanted. Will visit again for sure.Brought Keyboard stand JSP10

Quality gear and great prices, Cam is knowledgeable, knows his music and offers help to both beginner and expert. Nothing beats personal service.

I’ve just had the best experience with Beggs today. Rob Sissons helped me with a J Rockett order that I’d been excited about. He kept me in the loop with the stock arrival and made the whole experience feel seamless and personal. Actually makes you feel like you dealt with an old school mom n pop store. So glad I went local instead of buying overseas. Could not recommend these people more. Thanks!

Joe and team here are bloody legends!Thoroughly professional advice and service.They are particularly good at looking after the up and coming generation of musicians.

Lovely store with great service. Even when things go wrong, they are easy to engage and fix any issue.

Staff were more concerned about our lack of masks due to us having exemptions than they were in selling us musical instruments. You missed out on $3000 worth of purchases because you offered no help and we're whispering about us instead. Thanks to the amazing staff at music planet at the base who were friendly, welcoming and enthusiastic about helping us spend 3k on instruments. Will never ever go to the rock shop ever again, I've seen more joy in a graveyard than there is in this shop

Amazing experience every time! My friends and I went in looking for a specific Nintendo Switch game and one of the staff members, (I think his name was Regy), helped us greatly. He showed us where everything was, told us what was on sale, recommended games to us. I love when a staff member really knows their stuff. Great job and keep up the good work. If you want to shop in a wonderful atmosphere with many updated and in-stock products I would definitely recommend coming here.

Really bad customer service, very mean and bad attitude, especially when you try to exchange a faulty product, don’t want to get into details, but hope anyone else shop there won’t experience what I had experienced, they show no care of the customers and even when I said I will make a complaint , this lady worked there just said ‘up to you!’