Point Break Backpackers & Cafe

An unexpected surprise. Great coffee, friendly service, excellent burger, crisp tasty fries cooked in new oil and all for a very good bargain price. Typical pleasant seaside retro 70s decor and all nice and clean toilets too. A little winner in New Brighton

I have been dropping in, getting a coffee from these guys for a while now. They make a nice coffee, Just found out they have a coffee card! Gee a free one, will be good!!!

The whole place smelled of stale cigarettes and urine. Empty bottles and smelly socks left under the beds from the last guests. Beds had springs sticking out and missing slats. Wads of chewing gum stuck in places, grimy light switches and door handles. Only two toilets and showers for the whole floor of rooms. Very rough place. Would definitely not go back

Where do I start….knew it was a bit dodgy from the start when they tried saying my payment was not finalised so had to repay on the spot. The staff took us upstairs to the rooms and there was a drunk guy stumbling around slurring his words. The bed was horrible condition the mattress was falling apart as well as the base, the walls had been repainted and a picture on the wall wasn’t removed when it was painted. No heating or cooling, stunk bad. Absolutely horrible

You should know that at the time of writing, this place is not operating as a backpackers. It is providing long term accommodation to locals. When I arrived, the lights were off and the door was locked. After calling twice, (the first call I got a voicemail) the staff member was surprised that I had made an online booking. When he let me in, he immediately locked all the doors behind me, which seemed a bit sketchy. Anyway, I decided not to stay and bailed.

Food is lovely, coffee is my favourite and staff are friendly, welcoming and helpful. They are always happy to provide water for our dogs.

This was the biggest disappointed of our whole road trip.The place looked nothing how it was advertised. It is completely run down.On arrival my partner and I were able to look past the filth and try and stay for the night.But then we could tell there were a few dodgy things happening, including what looked like a drug deal by the entrance.The final straw was when we got back to our room outside our door this man was shouting at this woman very aggressively.I went down to the front staff explained the situation and said I felt uncomfortable to stay here and asked for a refund.They said they would refund minus -15% but they couldn't do it at the moment because of the online booking.After phone tag for a few days and talking in circles. We have still not been refunded.Overall just a horrible experience.

Rang to book the 2 bed dorm. Person who answered the phone could barely understand what I was talking about and said they don’t do 2 bed dorms.According to him they are not open to the public because they only have long term residents.So when I asked him why they were still advertising he hung up on me.