A-Z Flooring

I'd heard the company had a good reputation, which is why I chose to engage with them. But unfortunately I didn't find this to be the case. We were told by Nicola after visiting the showroom on 1st December that the carpet and underlay we wanted was in stock, and that there was still availability for a December installation before Christmas (which we wanted as we were keen to cover the bare floorboards and be warm over the winter). But when we tried communicating our carpet and underlay choice (as requested)—together with the room references they'd provided to us by email on their quotation—our calls, messages and emails were ignored by their representative (Cassandra).After still not hearing anything back from them by mid March, I decided to bring the matter to the owners attention (Malcolm). He apologised (quite rightly), stating the replied emails I'd sent were found in their waste bin, and that Cassandra had no record of me calling her. For the benefit of doubt, I sent my phone records showing the calls I'd made, and highlighted the ones where I'd left voicemails.From experience, if this is how a company behaves before they've been paid, it can be an indication of how they might behave after, if something goes wrong.I've been in business for 34 years. And with the technology available today to even a sole trader, there's no excuse for not returning missed calls, not responding to emails, and letting a first-time customer down like this. If any of my staff had let our customers down like this I'd request they call the customer, apologise, and make it right. In other words: win the business back, not hide.Not good. Beware.

Second time with A-Z - bloody good bunch. Immediately felt welcomed when I entered their pad with silly questions. Good communication, good ideas, great service. Was able to pick up my carpet and underlay in no time. Two years between jobs but I'll be coming back :) Cheers guys!

My experience with A-Z Flooring was overwhelmingly positive. I cannot recommend them more highly. From customer service to price point to the quality of the installation it has all been fantastic. I am so happy with my new vinyl and wouldn’t hesitate to recommend A-Z. 10/10 on all fronts.

Used A-Z recently for the second time in recent years and was again really happy with the prompt, friendly, and helpful service, good price, and great result. Thanks Malcolm, Nicola, and team - highly recommended!

The A-Z Flooring team were great - really receptive to our needs, budget and timeline. They were very helpful. Thanks!

A-Z Flooring were great to deal with, helped up out when we had to replace part of a commercial kitchen floor, fitted us in - between their other jobs - awesome!

I have had work done by A-Z Carpet recently and well as a job around 15 years ago and every time they impress me! They are professional, kind, and personable, have fantastic customer relationship skills, and do incredible work. I will continue to call on their services and highly recommend them professionally and personally.

A-Z were simply brilliant to work with. Very prompt, responsive & accommodating with great product, great workmanship & good value for money. Will certainly be re-using their service.

A-Z Flooring are amazing.Extremely professional, team from sales to install.Informative, communicative, and a dream to work with. Malcolm and his team did such a great job on our laundry and bathroom install. They came to our rescue, I wish I had of used them previously.Great Job from A-Z flooring we highly recommend you use them.