The Doctors Ti Rakau

I visited the doctors ti rakau several times. They welcome walk-in patients with no GP registered.All the doctors I met were very professional and kind.I met Dr. Teresa when my daughter was having a cold, and the doctor gave us a prescription with proper medicines to help her recover quickly.When my daughter had to go through a blood test, not only did Dr. Teresa give us a follow-up call even though it was past her working hours, but she sent me the letters I needed. Thanks to the nurse Margaret for sending me the email.The nurse Shuvani was also so helpful that she gave me another follow-up call to check my daughter's condition.(Sorry if I got the wrong spelling on their names)I highly recommend this clinic. You might need to wait to see the nurse and doctor if you don't have an appointment, but I think we are lucky to have this clinic welcoming walk-in patients anytime and to be cared for by professional doctors and nurses.

Shivani Nurse I am very comfortable with her , she is very polite and she treats very good .I give her 5 star rating . Best of luck .

Highly recommended this Doctors practice. My normal Dr's practice (in Howick) were unable to see me for 2 days running even for a phone consult. I have covid & was very unwell. The Nurse here saw me in less than 15 minutes yesterday & the Doctor saw me immediately afterwards. She was thorough, professional, kind & caring. Diagnosed a secondary chest infection. Im so grateful these Doctors are willing to take walk in" (or in my case drive-in) patients & for the great care. I wouldnt hesitate to return."

If I could I would offer zero stars.I waited 2 hours (no! it wasn't busy at all, especially compared to East Care) only to spend 5 mins with a very arrogant Dr Thomas Yang who literally laughed at me and was dismissive of my medical issue. To be honest, I've never felt humiliated by a medical professional until this experience which left me in tears. I wasn't even offered the privacy of a consultation room, instead I was given the nurse's triage station. And, afterward had to pay $50 for the appalling and disrespectful service. I told the Dr what I thought of his professional attitude and I'm pleased I did because later on he stalled sending my medication prescription through to the chemist. I eventually the pharmacist called the Dr to get him to email it through. I called the Practise Manager, Wendy, the same day complain but I still havent received contact from her. After being a registered patient of this place for years and years (because Dr Jing Dong was wonderful) Ive decided to take my health and put in the hands of professionals that care and who I'm happy to pay.

Everyone I have met here, different health professionals and admin staff have been excellent. Highly recommended.

What a great experience, every time I deal with the ladies at reception. Today, Joy went out of her way to assist me with an urgent script. Thank you Joy, you are an absolute star, Lizel Ferreira

Partner had a workplace accident where he sliced into his arm, required an A&E dressing changed twice, this practice is the only place that are chasing up a payment for wrapping a dressing. How are you charging when its ACC covered? Will never recommend this place

Terrible experience here. I was just a casual walk in and they charged me $80 BEFORE telling me that it was a 45min wait. Sure enough, I was seen by a nurse after 45mins, but then had to wait an additional hour for the doctor. They told me to do a stool sample and send it to LabTests. I did just this, but when I got to LabTests, the doctor STILL hadn't sent through the confirmation slip so I had to call reception and ask for the confirmation slip to be sent through. I SHOULD NOT have had to ask for this. How can you give someone a stool sample kit without following through on the other end with confirmation slips??? I got a call the next day from the doctor letting me know how the results of test, then she proceeded to charge me ANOTHER 80 DOLLARS. I did not ask for a call, I did not want a consult, I would've been happy with an email!! Not to mention, I am a student with a community services card, and they don't have any sort of discounts or subsidy. How can you expect me to pay another $80 for a 4min 6sec conversation over the phone??? Ridiculous. Worst experience I've ever had at a doctors. Hospital is even better than this. Very disappointed.

Absolute worse COUPLE of experiences.. Decided to give them another chance as my daughter is very ill and I can’t afford an urgent care so went to my GP. Big mistake! I was a couple minutes late to my 10.15 appointment WITH MY SICK 1 YEAR OLD BABY AND THEY MADE US WAIT IN THE CAR FOR ONE HOUR THEN WE WERE CALLED INSIDE AND WAITED AN ADDITIONAL TWENTY MINUTES WHERE WE STILL WERE NOT SEEN!!! We walked out! I pray this provider gets shut down.

HiIt’s been 6-7 years that I am registered patient at this practice. I was never able to get an appointment easily. I had booked at least a week. But sickness comes uninformed and what we can do in those situations? As you alway say, we are aware that you’re short of doctors. Walk in was at least helpful. and now I was told that walk in time is till 12.30 which is totally unacceptable. I spend at least 30/50 dollars on each visit. Every time when I try for appts they ask to go to east care and then why am I registered with you? I called few minutes back requesting an appointment and was told fully booked and no walk ins as it closed at 12.30. I was really disappointed and told them that thinking of changing my doctors. And the lady on the phone, guess she got impatient and told me, “ it’s upto you”. She didn’t even try to see if they have got any appointments for next week. She just asked me to go to Eastcare. I am not surprised I can see 2.3 star rating for this clinic.