Instant Finance Manukau

Haven’t had an issue when dealing with this branch always in & out no hassles what so ever recommended

Made many loans in my time, this was the worst of all... would never come back and would recommend all others to do some research and steer clear of this place ✌

My experience hasn't been a great service. Once this loan is payed I wouldn't return back. They called to let me know my payment. In return I did tell the staff I would pay $117. On Thursday. They did received payment as promised. In the mail they sent another letter dated same Thursday requesting payment and another $10 for sending out letters. What the hell????Why didn't they wait to see if payment was made.... or change their system to note the agreement.. !!!!Rather find another company that is accommodating.... I am having to make a special trip to I.F. to cancel this rude letter received in mail on Friday.

I give them a 5 as I have always had a great service with mankau branch I have been with them for years they have treated me better than any other loan company's the staff have always been helpful n friendly great team

Very unpleasant experience with this branch, fist of all my call was answered within about an hour, then had to deal a vey unprofessional, rude, and incompetent operator who put me through someone else and had to wait for an other 10 minutes.

Never Pickup a call, always calling them 7-8 times they pickup the call. Worst service ever seen in NZ.

When you go to the actual store it is fine and customer service is okay but when you’re talking on the phone they’re really rude I spoke to one lady that just hung up on me I wish I got her name but I didn’t & another one was a lady that wouldn’t listen to what I was asking for. Very sad if u ask me & train your staff properly

Disgusting service...not happy with the way they serve and some staff was soo rude on my last day dealing with instant finance need more training and should know how to speak with customer specially the branch In Manakau. I was dealt with by 3 different people in the space of a week and was told to do stuff that wasn’t documented properly or lost such as my budget and was told i wouldnt get my full $2000 but could apply for $1000 to be run around and stand in line for 1 hour or more to be told i wouldnt even get $200-$500... lady was rude and accused me of forging documents and lying about my application... i also was singled out because of my working for family tax credits that i get for my kids. Even though i dont have 100 percent full time custody of my daughter i do still have part time day to day care which intitles me for part of a full working for families tax credits. Wouldn’t recommend “Instant finance” “Manukau “to anyone in the future... Totally unhappy with their service specially the pregnant tongan lady...

The service in the actual Branch in Manukau is great. They provide awesome service and always followup. The reason for my score is because i have a MyHome application , the people who work on this area have treated me like a piece rubbish. I hope CEO Richard Delatour reads this and speak with Managers on how to train staff how to handle escalated issues. Myhome have mucked up my order and after speaking with them numerous times my temper has gone out place due to three consultants Mele, Lisa and Priya. They have all sighed on the phone when i contacted them what happened. Blame the situation on myself when infact Lisa had entered the wrong order and all hungup when I raised my voice to ask them to listen to me as I am the customer and i am not available for redelivery on the times they are.They did not apologise for their mistake and refuse to offer alternative options. They told me i should have a picnic on floor , because i have already moved my current lounge suite outside to make room for the “new one”. I called many times only to be told they cant do anything and that i am fortunate that deliveru was even made. This is ridiculous the lack of ownership and sympathy the staff have. I had to call Instant Finance branch to sort it out even though it was actually the myhome staff fault. MYHOME staff go find another job if youre qualified to handle escalated situations. Also a thank you to the manukau branch for sorting it out on my behalf.

Thanks Christina Amerika for all your help, great customer services and happy to answer any questions we ask. You walk with us through out the process and you show great positive energy, keep up the great work. Talk to Christina Amerika and she will help youThanks again