YHA Auckland International Backpacker Hostel

I booked a room with ensuite which was ok, small as I expected, but adequate for one night. There was a large wooden unit along one side with a clothes rail but no clothes hangers provided. The bathroom had a modern toilet and handbasin, but old fashioned shower. No soap dispenser provided which I kind of expected in this type of room. The bed was comfortable. Cleanliness was ok, although a bit of mould on the shower curtain.Service is poor. The staff were slow and sullen at checkin, not at all welcoming. There is supposed to be wifi, with signs all around giving the password, but it really only works in the communal area downstairs. When you sign in it tells you there is a limit of 5GB per day, but due to the difficult access, I bet nobody uses even near that allowance.The location is good and central, and it's a pity this place isn't better. Overall it was poor value for the price charged.

The first time we had tried to book here, they immediately cancelled our booking due to overbooking on their end. This was fine because it gave us enough time to find alternative accommodation.However, the second time we booked, we had a booking confirmation come through, money was taken out of my account and then at 5pm of the day we were due to check in, they emailed me saying that again they had overbooked and were unable to offer the room we had originally booked. This meant that we ended up sharing a family room with another girl when we had booked a PRIVATE room.To top it off, we were promised a double bed, with ensuite, for the remaining two nights, but again they've messed up the booking and could only offer us a double bed without any bathroom. This was after waiting most of the morning to find out if they could offer us a bedroom at all despite reassurances from the previous night. The level of disorganization has basically ruined our weekend.

Only there one night. Comfortable bottom bunk Bed. Much better than i expected or had in the past, at this Hostel. I had female room mates in my Dorm. Maybe the Female dorms are nicer? I was on Second Floor.I am Male and NOT Complaining.

The worst accommodation and management I have ever experienced. The room was unclean, smelly and noisy. One window wouldn't open, one wouldn't close and they were both riddled with mould. I was advised by email that my booking had been canceled midway through my stay and after checkout I was threatened with police action for not paying my account, even though it had been paid in full prior to my arrival. No apologies were made for either of these mess ups. Highly not recommended.

Run down hostel with its location being the best thing. Rooms were OK, decent beds but limited storage. Bathrooms never felt clean. Rooms at back of hostel next to very noisy generator that came on around 7pm each night. Kitchen was poor - no freezer, most gas hobs didn't work, old/broken pots and pans and often no washing up liquid. Common area / kitchen have no windows so absolutely boiling during the day but it was large with plenty of space. Some receptionists very helpful others very rude and passive aggressive. They gave keys to our room to new guests who were checking in who walked in on us one evening which should not have happened. Luggage storage available but anyone could walk in off the street into it. Building itself is old and run down. Didn't feel too noisy which was nice. The best thing going for this hostel is its location - really central and close to everything you need in Auckland including trains and buses. You pay for the location not the facilities. Overall probably wouldn't book again.

The staff were really helpful and sweet.I had stayed in a four sharing room and had a pleasant stay.I don’t use the kitchen area but seemed to be alright.For the price and location seems pretty worth it.

We had booked this room for 8 people. We booked two double rooms and then a 4-person bunk room. When we arrived, they had booked us into 4 separate rooms. 2 people in one bunk room, 2 people in another and then the two double rooms. During the check in process, the lady at reception listened to a voice message on her phone and then replied to it while I was standing their mid check-in. When I questioned about the room set up, I was shut down and nothing was done to try and make any accommodations towards our group whatsoever despite the fact we had booked it months in advance for the reason of being able to all be in one room. Not to mention the bathrooms were terrible and smelt terrible, there was no toilet paper in any of the toilet stalls. When we returned later in the evening, there was toilet roll in only one of the toilets. The space was dirty, and it had mold on shower curtain. We decided to not shower there and some of our party ended up booking secondary accommodation due to the way they had set up the beds as we had two kids to try and accommodate. Overall, wouldn't recommend. Very tired, not very clean and very unhelpful staff.

Rooms very nice, cleanService very helpfulThere's street with Asian food right around the cornerKitchen was not that clean and tidy - it was hard to find any mugs/bowlsThe showers were indeed disgusting - no ventilation, mold growing on the ceiling and shower and the floor was wet and stickyFor sleepover okay

The room was ok. I had a double with an ensuite, which was nice. My main complaint was the kitchen. It was disgusting and filthy. I boiled the kettle to make some tea, but there were no mugs. The kitchen is unhygienic and so poorly stocked.I was locked out of my room when my card stopped working at one point and the reception was closed. I could see that someone was in the back room, but even though I called out and rang the bell, they ignored me. I finally had to go around and pound on the door to get their attention.The reception was often closed, even during normal business hours. They certainly weren't busy cleaning the kitchen!

Badly maintained hostel, very little work has gone into making this a functioning hostel. The kitchen is at a very bad standard of cleanliness - partly because of the kitchen itself, the appliances and not enough bowls, cultlery and cups but also because of guests leaving out dirty dishes all the time with sinks being filled with food and dishes. Dishwashing liquid is also rarely there and the fridges are all full. The bathrooms are also quite disgusting and unclean. The key cards you are given to access the room often do not work and you are unable to get in. The many times this happened to me I have to go to reception and they simply said yes we know it’s a problem and would do a quick fix but many guests had this issue and it is unacceptable that they are aware of it and do not fix it. The rooms themselves are okay, comfy beds but very very hot even on cold days. I expected better from a YHA.