Western apparel store

Would not buy from these people if you ever have a faulty product. Sharon was very rude and condescending over email and would not fulfil obligations under consumers guarantee act. Did not understand that a guarantee from RM Williams means nothing compared to the law. It could have been a $30 or less cost having the sole fixed. Stand by the product or don’t sell it. Will be going directly to RM Williams and reporting poor retailer.Update: have received another nasty email after posting this review saying they won’t bother fixing as we posted poor review.Update 2: RM Williams gladly fixed the boot, paid to be taken to a repair shop and the sole was fixed.

Great shop, with loads of stuff. Very helpful staff, and good quality gear.

Friendly and excellent customer service. Stuffs were very helpful and affordable price.

What a beautiful anklet great price as you get a pair.Fast deliveryGo and have a look on the website so much to choose from, ask questions they are happy to answer any for you.

Best customer service and very affordable prices.

Came & visited the store today to purchase boots for myself as a birthday treat. Was incredibly impressed with the vast choice of RM Williams boots and the boot fitting service that was provided to me which made for an exceptional shopping experience. The care and time the staff put into ensuring the fit and feel of boot, as well as the aftercare. I ended up leaving with 2 pairs as couldn’t decide, no doubt I’ll be back next time I’m in town

Was looking for a pair of boots for my wedding, and the blonde lady was quite condescending and rude. Have previously been in there and measured my foot to a boot size. She refused to allow me to try those boots on and wouldn’t listen to what I was saying and explaining. This was on the 15th of July and I was highly disappointed with the way she spoke her customer service was appalling

I had purchased couple of necklaces through this site. I am very happy with the order. Their customer service, shipping times and quality of the products are all excellent.

Never said hello when we entered the store or a goodbye. Quite a few staff members in the store at the time and they never even made eye contact with us.. no one asked if we needed a hand or anything. Not very nice to be made to feel invisible

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