Flight Centre

I walked into flight centre unhappy about having to pay $50 surcharge for cash. Even though I am still unhappy about it I received calm friendly service by Josh and his co-worker ( whose name I did not get). Thank you for being courteous and professional both of you.

Charlotte Kumar provide a superb customer service. She went above and beyond to help us book our flights also advice us the covid travel restrictions and transfer flights. She deserves a great incentives. Will definitely use flight centre again.

My friend and I booked our flight tickets through Flight Centre Sylvia Park with the hope of having an easy travel experience and being able to sit together on our connecting flights. Instead we were left with a horrible experience with Ananya not replying to emails and had to request a transfer to a different Travel Agent. Charlotte then took over our booking to help us get the tickets booked, but she was also slow on replying to emails with questions and not phoning us back after promising to return calls. We tried to check in our flights yesterday to realise they never supplied us with the needed reference number for our 1st flight. We phoned them with an urgent request which they were going to phone us back about…and we’re still waiting for them to call. Very very bad customer service and a fun holiday turned into a nightmare. Thanks for ruining our trip.

Georgia was amazing and helped me to sort out my tickets for the internal flight in Japan. She provided me with the best available deals and worked with me patiently until I got what I was after.

Absolutely pathetic, impatient and lazy service from Charlotte. Would definitely not recommend. No effort at all given to help find affordable airfares. Felt like she is being discriminatory. If you’re serious about booking flights I would definitely recommend Manukau. Don’t waste your time in Sylvia.

I will share my detail experience latter on but after one week I got an email that my seats are not yet confirmed and they are charging for more money. Being your customer, it is your responsibility to resolve the matter. I am travelling with my family and told from the beginning when I came for reservations that due to new born, we can't sit separately. I am taking these reviews back until my seating arrangement is confirmed.

Horrible service. A couple of weeks ago my partner and I went to get some advice about flights and to book our trip to Spain. The woman with the red/black glasses served us and seemed very disinterested in our needs and did not help one bit. When we got there she was the only person free to serve us and she was sitting on her phone scrolling or texting for 10mins before she even greeted us. She basically showed us the door and told us to book online because there is ‘no point’ in booking with us due to our service fee. She didn’t answer any of our questions and made us feel very unsettled about this trip. We left and did not book flights with her. I would not recommend dealing with her if you plan to go to flight centre sylvia park. We then got served by Jenna Branes at the Botany flight centre, and she really helped us and made us feel good and confident about our trip. Answered all of our questions and even told us she can help with trains and busses. We booked our flights through her the next day and were happy to pay the service fee. Very disappointed as the lady at Sylvia park underestimated us and wasted our time.

Ashika.Naidu fromSylvia Park Flight Centre was excellent. From the start of our booking procedure she was very welcoming and a pleasure to deal with. She answered my emails promptly and efficiently. Highly recommend.

The staff was very helpful and friendly. Gave me great advise on my travels.