Whitcoulls Hornby

I came in with lost hope looking for a specific book, and despite being the last hour of the day, Alexandra was super friendly and chatty to me. She found the book immediately and even gift wrapped it for me. What lovely service from a lovely person. ❤️

Hornby Mall is a amazing Place to have lunch after work

Disappointed with the unhelpful staff.On my last visit to the Hornby store I asked the sales person , who seemed to be in charge of the store, about a product I've recently seen in other Whitcoulls stores. She seemed overwhelmed and was unable to find the game in their system. When I mentioned I've seen it in the Westfield store she said the Hornby store didn't carry it, that they are a small store, that I should go somewhere else to get it. I went back to the shelf looking for another option available in that store. I found the game I was looking for in the first place, among other boxes. The sales person was around crossing over me and my party trying to serve someone else. I tried (twice) to let her know that they had the game and she totally ignored me like she didn't hear me. Very rude.I went to pay and when I told the teller I had a loyalty number she stated it was already too late. That if I didn't have the card with me I had to go back with a card and the docket for the points to be added. At other stores the attendants usually ask for the number as they receive the item(s) I'm about to pay and I have even been able to redeem my rewards without the card.

Was unable to hold conversation with staff member without being treated as argumentative, despite all early efforts. Obvious disdain immediately upon setting foot inside and so it was right to the end. Screwed up face and total shut-down state. Returned later to Paper Plus - got equivalent item I had tried to buy earlier - in and out no problem. Paper Plus staff were normal / good. Thanks Paper Plus. I should've known better from a previous bad experience but it was a chain specific product I asked about. But who cares about chain specific after that, right?My advice - go to Paper Plus or anywhere else first and I'd give this shop a total miss - don't lower yourself.I will avoid this chain now. They used to employ better people once upon a time but these days they're atrocious and hopeless.

Staff very helpful. Shop quite well laid out. When i visited felt a little close""

Excellent range of bestsellers reading books stationary art equipment cards and toys.

The store manager is not very pleasant to deal with, but I see from other reviews that her nasty attitude was not limited to me. The range is also pretty limited for a store of that size. The other staff are always very nice so I have just made sure to choose one of them to serve me and not the manager, or if Im heading that way I'll pop into Riccarton, where they are lovely to deal with. .

I enjoy hornby whitcoulls, I love the friendly staff and the funny as banter, Timothy's always been so helpful when I am trying to find something and I can tell him a little bit about a book I.m looking for and he finds it just like that. Yesterday I went in for highlighters and Wendy and Timothy were so funny, I loved their helpfulness, friendliness and how funny they both were, thanks guys, I.ll be back.

I come to Whitcoulls for their great selection of greeting cards. They have great selection of many other stationery items also. Staff are always very friendly and helpful

A bit of history. This business was Whitcombe & Tomb a printing company. They merged wit another company called Coull, Somerville and Wilkie another printing company, Sadly they are only a book store now. I worked at Whitcombe and Tomb during school holidays. We had a knickname" for it