Godfreys New Lynn

Really disappointed with the service and recommendation. I wanted but a Dyson Cordless Vacuum . I very specifically asked for Dyson as I have a old V8 which still works amazing . I wanted a unit with bigger battery and wanted to get a latest Dyson. The sales rep assured me they Dyson is rubbish and go with Tinco. I was told things like its much superior and better for kids with hay fever . Been a year and a half I have had to give the vacuum 3 times to get it fixed. It finally died on me today again half way vacuuming. I would expect a 1000$ vacuum to work better or at least your sales rep would not have pushed it on to me when I asked for Dyson. Never visiting your store again. I have thrown it in the rubbish and gonna get a Dyson from Harvey’s tomorrow . Please do your research and don’t trust the the sales rep in this shop

I walked in just browsing then Anand assisted me very friendly and knows the product short story I have a machine thank you Anand for professional service

Wonderful service by Anand and Anuj. Bought tineco machine, very happy with service and machine. Highly recommend.Thank you keep it up

Very disappointed with the service and online purchase and delivery process. Waited over 12 days for an online purchase to be delivered and I am literally in Auckland. Thought buying online would be convenient and save me the hassle of going into store during the working week. After emailing customer service they couldn't be bothered helping or offering a refund of the delivery charge. It's all good, these old fashioned businesses like Godfreys will eventually die out if they don't keep up with consumer expectations of this century. Retail and consumer goods have a higher online presence these days but I think this business must be run by some oldboys club that will be the next Kodiak or Nokia. Don't buy from them, go to JB HiFi.

Anand sold me a allergy vacuum and honestly it’s the beta purchase I’ve made for a vacuum. Perfect service and advice, top notch stuff

Re Anand, CSR at New Lynn branchVisited for getting my machine for service.I was just mesmerized by the way he communicated, professional yet friendly and very knowledgeable & educative in what & how to get best out of my machine.Well done, highly commendable.Nalin

Bought Hoover Allergy Vaccum ..Anand n Anuj were very customer oriented,they gave comprehensive information about the vacuum which led me to buy it and very friendly as well..Top marks for customer service..

Met Anand and just bought Hover 1 power. Excellent customer service. Well done Anand.

I don’t usually do reviews but this experience definitely warrants one. I’d purchased a vacuum at the Westgate store yesterday which was great until it unfortunately after a couple hours of use had stopped powering on. I opted to take it for return to the New Lynn store as it was closer to home.When I got there I explained the issue to young guy working who assessed it and determined that I’m not at fault, the product is defective and that I should be able to return it no problem. So then I asked if I could get it replaced and he told me he couldn’t do anything about it because it wasn’t purchased at that store and their store is franchised so they don’t faulty stock from other stores?I’m pretty annoyed he completely wasted my time checking it when he wasn’t going to help me any further as I did upfront say I purchased it at Westgate. He very confidently turned me down on taking my faulty product but when I asked questions on how the stores operate between eachother like whether they transfer stock etc he seemed less and less certain and told me he’s not sure and that he’s just a part timer.I contacted the head office through the website to get some clarity on this but after looking at Consumer Guarantee Rights on the Godfrey’s website there’s a section that states “If you wish to exercise any of your rights under the Consumer Guarantees Act 1993 for defective products or Godfreys 10 Day Money Back Guarantee, please take the product to any Godfreys store.” If the company says I can return it to ANY store - then where is this guy getting this idea from that I can’t return it to their store because it’s not a “company” store?He offered to get in touch with his manager but I didn’t want to proceed further there. It left me feeling like if I wasn’t spending money at THEIR store that they don’t want to deal with me. Will head back to Westgate then.