Manukau City Medical Centre

Took my wife today as a follow up to the first visit. We are extremely disappointed with both visits and are already looking for a new doctor and practice for our future visits. Dr. Glenda with 20 years experience as she told us, has poor communication skills. She mumbles and does not provide a satisfactory response and experience to our visit. I told her to speak a bit clearly and louder for my wife with English as second language to understand, she continued mumbling on both visits. She also did not provide clear explanations to the test results and I still don’t know what the results said. Even I had difficulty understanding what she was saying. She speaks really fast and mumbles and types away. When we talk to her, she stares at us and mumbles again making us feeling uneasy and uncomfortable to discuss further. I regret signing up and spending money and our time with Dr Glenda. We won’t come back to see her again. However, The receptionist is fine and professional , and nurses are good and experienced.

It would be good if seniors are not made to wait long and listened to their health issues. Elderly people wait long hours, in spite of booking an appointment well in advance. When turn came after long wait, they were quickly sent away because - doctor was running behind with appointments ( this always happens). How can an elderly person communicate quickly or comprehend in a speed??????? it would be great if some system is in place for them.

Always good service and well cared for with Dr.Hamid team. Including friendly reception and nurses. Despite long waits at times it is understandable due to many patients just as any other medical centre. Pharmacy at the front is also good and have friendly service always greeting with a smile.

Really hard to book an appointment or get a repeat prescription from them. Booking through their website doesn't work anymore and whenever you try to phone, no one answers and it goes to the answer message telling you to use the website.Edit: You need to update your hours on your website. It says you close at 7pm, but when I got there at 6.20 there was no one there except for the cleaning staff. Looks like it's time to start looking for a new practice..

Dr Kierrtana is top-notch and knows what she is doing. I cannot thank you enough! :) I can see this local medical centre is trying hard to assist as many people as they can, especially in this busiest time of all. :) Much appreciated!

Dr Makala and her team is pretty awesome. My family and I have been in her care for quite a while and she has always done a outstanding job all the time.Can be a bit of waiting but I guess good things require a bit of patience.5 star service

My first experience in Manukau city medical was very impressive. I came into the clinic around 9am and it was already busy but my turn came quite quickly. I said to this receptionist that i had some query regarding immigration medicals(i swear i said nothing more than this). I know at this time all clinics are highly demanded with immigration medicals. BUT does that mean receptionists can be rude to their clients? What this lady did after my question was, shake her head then vaguely scoffed at me (she also mumbled herself but couldnt hear it). Then, she turned around to other client and moved on. What the heck is wrong wirh ther attitude? She didnt say wait or go or whatever kind of instruction to me she just moved on to other client leaving me standing up like that. I know this clinic might not even care about this one bad feedback cuz u guys are a big clinic, but if you really care about customer service especially bc of the fact that u are a health service provider and most of ur clients are unwell or have minor or major health issues, i guess you want your staffs to be more kind and professional while handling clients. This particular receptionist, she should know that she was not talking to her neighbour, she was not talking to a random person outside her work but she was talking to a CLIENT wanting to get a service from her WORK.

I've been attending since I was a child, and now my whole family attend - we're a loyal bunch! The staff know us, the doctors and nurses know our history and are always friendly. Shout out to reception especially both Teo and Lesley - thank you for always being welcoming with a smile or a laugh despite how busy you guys are! Here are my positives and tips:- The doctors may be busy but they genuinely care and are more than willing to follow up or refer you on to specialist care- It's a medical centre so you have access to doctors, chemist, radiology, audiology, dentist and lab test facilities- They're always busy and usually run late on appointments, but I've personally experienced firsthand that the doctors/nurses forgo their own breaks just to fit you in, especially if you are an acute case. So be prepared for a wait in the waiting room with water and entertainment and a bit of patience- They have a self service kiosk to check in that isn't very noticeable tucked away in the corner by reception - maybe move to a more prominent position and have a staff member encourage the public to use?It would be great to have the same kiosk set up to pay for your visit and potentially book your next appointment if need be to ease the workload on receptionists?

Best Doctor i have ever been toDr. Mekala & Dr. JulietThe doctors are busy but they genuinely care and are more than happy to follow up or refer you on to specialist careThey're always busy , but I've personally experienced firsthand that the doctors/nurses forget their own breaks just to fit you in, especially if you are an acute case.