The Music Machine

Awesome service, helping us with my son's first bass guitar. I think he's found his new second home - we'll definitely be back!

I've been coming to Napier for the last 7 years or so and have bought small purchases from the Music Machine - straps, cases, a ukulele, etc.This was my first 'big' purchase from these guys - a Steve Harris Fender precision bass guitar. From my first email (prior to me arriving in Napier) to the pick up today in store, I've received nothing but a friendly & professional experience.I've just taken up the bass guitar and I know that I'm currently punching well above my weight with this beautiful beast of a bass. However, Richie and the team made me (and the kids) feel welcome and took me through the basics of the guitar. They took the time to give me a demonstration and allowed me some time to tinker along to see if it was a good fit.The guitar itself is brand new and has been set up well. It came with a soft gig case and extra strings. I needed a hard case to travel back to Nigeria and Richie helped me out with one he had in store.Overall, there was no pressure, no intimidation and just good vibes. There was also good chat about football - and my beloved West Ham.Up the Irons!

I recently had the pleasure of purchasing my Martin 000-17E Black Smoke vintage from Jeff and the team at The Music Machine. Absolute ease of purchase, great range of Guitars at acceptable prices. Thanks for the pleasure Music Machine, so stoked

Excellent service and was a pleasure dealing with the team at Music Machine. Will definitely be going back in the future!

After waiting 9 months for it to arrive, finally received my 'dream axe'- the JM Jag - and in FDY. While production and shipping are not something that Richie and his team can control they were really helpful and accommodating. Great communication too. Highly recommend them - I'm from Welly and will definitely be buying through them again,

Purchased a J Mascis Tele from Music Machine amazing guitar highly recommended, excellent service from Richie and the team no issues fast delivery they really go the extra mile unlike most guitar shops in NZ.

I have been dealing with Richie at Music machine for some years, and have always had a hugely helpful and good value experience. On my recent trip i called by again. The atmosphere is wonderful, staff magnificent

Always been a good experience dealing with The Music Machine. Ritchie and his crew have always been helpful. Have a couple of guitars and other bits and pieces i have bought off them over the years. When getting stuff couriered its always quick. Highly recommend them.

By far the best customer service of any musical instrument shop I’ve used. The staff seem genuinely passionate about what they do. Most recently I ordered a guitar on Saturday to be delivered to Auckland, and it arrived by Monday. Delivery was cheaper than anywhere else as well. would highly recommend.

Best prices on music gear in the country .. and the team are awesome really helpful and friendly. I will be a lifetime customer.