NZ Post Shop Birkenhead Central

Same experience as the other reviews.The asian lady is always grumpy and rude. This is my third time feeling frustrated getting served by her. It’s better off going to the Glendfield Paper Plus. They are all super friendly and helpful.

I was looking for a name badge but she wasn't wearing one so my description is simply the Asian staff member. She is so hideously rude and I see it's a trend in these reviews. Her manner is completely unacceptable with customers. She's a walking example of a personality disorder. The other staff are lovely and I feel very sorry for them that their manager is exposing them to this toxic person

I’m a regular customer and have just moved into the area, so am now using the Highbury location. The Asian lady working on the post office side is the rudest human being iv ever come across in retail. Walked in today and she started yelling at me saying I didn’t pay the rural delivery tag for one of my courier bags (which I did). Iv just been coming in here for a week and she never says hello or thank you. She looks like she doesn’t want to be there and is rude to every single customer that comes in. Yesterday I was sitting at the table filling in a package and heard her screaming at someone else. I don’t know who manages the post side but someone needs to deal with this lady. On a positive note the people working in the paper plus side seem extremely lovely.

The staff are lovely but the asian lady at NZ Post is the worst! Terrible manners, not helpful at all. I’ve been there 6 times and she has never greated me. Today as usual didnt greet me and as I was leaving called me in a really rude way due to a box issue. Please either mentor her or get a replacement!

She's been on a charm course! I have been to this Post Shop twice recently and there was a woman matching the description of Ms Grump working there. Smiling, helpful - couldn't fault her customer service. One time only me to be served but second time there was a queue and there was a time waster in it. She still was patient and helpful.

The staffs from paper plus are friendly and helpful. However the Asian lady from NZ post is horrible. I purchased an economy tracked parcel label online and asked the lady if I need to print out two copies or one. She answered rudely ‘I don’t know. We are two different systems’ To be honest it’s shocking how unprofessional and rude she was. Going through other reviews where this lady was mentioned numerous times, I do think some action needs to be taken by NZ post. If she doesn’t like the job, please let her go. Customers do not deserve to be treated this way.

Had unpleasant experience today with a Asian staff with her bad service. She wasn’t helpful, her attitude was kind of rude.I had to go to other branch to send a package to other city, which only took 5 minutes to process with happy smile.

Another bad experience today with Romi or Romy (Asian lady as mentioned in every other comment.) Obviously everyone has a bad experience with her and is just sent the same link for a complaint so why has nothing been done yet? Today I was greeted with “Yeah?” No smile and the worst tone of voice (like always.) She makes going to the Birkenhead post office so unenjoyable. She clearly hates her job and every single customer. She’s awful! Get rid of her already - so you not pay any attention to the feedback customers are giving you?! I also think she charges more than what should be charged - she probably does it on purpose, part of her charm!

I went here this morning with my husband to ask help on processing my husband's ird application; but the asian, middle age, short hair lady is so rude and not helpful at all. She just offered us an envelop and told us to sort things out on our own. she is not even wearing a name badge and appeared unhappy with her job.