NZ Post Centre Tauranga Central

I explained to the young frontline person that a parcel re-direct txt i'd received could be a scam, but i'd like to check. (I, like many people, am always expecting something in the mail) Well, she couldn't have been less interested if she tried, even looking for other things to do while i was speaking, & frowning continuously.Surely this is not the first time someone's wondered this?She spoke to me like i was mad, & i left there feeling like i'd been a major inconvenience to her day. I'll try not to return.I mean, seriously??

Had a card to call left so organised for it to be redelivered when it never arrived I called nz post who told me that this particular depot won't be able to redeliver and I'd have to go pick up my parcel. When I arrived at the depot the man at the counter was incredibly rude said it had already gone out and that I hadn't talked on the phone to them and that what i had been told wasnt the case. I had driven from pyes pa with four kids in tow, clearly major communication issues between depots and nz post. He then begrudgingly said he would have to look through 100 parcels for it and I'd have to wait. I witnessed his rude and abrupt tone to not only me but several customers while I was standing there waiting. I wouldn't ever want to return if I could avoid it, it wasn't my mistake but instead of a helping hand to sort it out I was met with rudeness and like I was a hindrance on their day. Not a nice experience at all.

Continue to have post delivery to my house with a completely different address on the letter. Have called and emailed a complaint but no one will pick up the letter and deliver it to the correct address and more letters continue to turn up.