NZ Post Shop Westgate

Went into post shop today sending off a few parcels, I was asked what was in every parcel, not there business, he said it was post policy now to know what is inside, this post shop is the only one who does this.I don't know these people and they want to know the contents, why,, are they going to remove it later.Not a good look for nz post

Great location near radiology and doctors. Located in Westgate Pharmacy. Friendly and quick service!

You have one member of staff who is always so rude. She never greets us or others and has no manners or customer service. She shows no respect at all and dictates in a harsh tone what is needed from the customer which is so wrong! She needs to go!

The elderly Asian lady on duty today is always rude and grumpy to similar Asians and coloured people as well but not to whites. Comes as racist. I've noticed this in several occasions now so have to say something about it.

Great services from Luka & Rokon. They can recommend you the best & fastest way to send your documents. Thank you.

Lesina and Luka are brilliant! they work fast as a team and really do get thru the queues as fast as possible. I send a lot of parcels and it has given me a chance to watch them at length. I appreciate their fast and excellent customer service. A lot of companies could look hard at these two and learn a lot about the whole customer service experience. Well done and keep up the fantastic work - its always a pleasure to go in to NZ Post Westgate. edit, I've read the review below, but I have to say I disagree. Professional, courteous and fast - if that is rudeness then so be it, I have NEVER had rudeness from this great team.

I dont normally give good feedback but I have come to the store today needing help on how to use NZ Post shop services, with no experience and knowing what to do, trying to arrange returned lost item from a store across the country which i recently flew into. The staff member who served me today (24/4/23 mid morning) was incredibly helpful (forgot to get his name!). Have not come across excellent customer service in such a long time. He pretty much completely helped me throughout the process, he was helpful, passionate, made it seemless, and successful. Cheers mate! I wouldn't go to any other post shop now except your store.

Lesina is super friendly and helpful. Thank you!