PAWS Vets

Told us all our young cats needed their teeth done to remove all their tartar by day surgery.We didn't believe them We felt it was highly unlikely, that all of our 4 young cats needed this done, especially as one of our cats had already had this procedure done at their recommendation 9 months before. Now we doubt that she had to have the procedure done in the first place.When we went to a new Vet they told us that all of our cats teeth were in great condition , which points towards Paws Vets being dishonest. Additionally, they didn't send all our Fur-babies complete files for months and our Vet said that there was clearly some reluctance on there part.If something doesn't make sense, ring true or seems highly unlikely, it pays to get a second opinion.We paid approximately $1000 to get Lucy's teeth done.. to get her teeth done again, and our other 3 cats - $5000 worth.. The other vet was very happy with their teeth and didn't profit from her factual opinion.Seek a second opinion, ask questions, get all the information.

I am so impressed with this clinic. I would give it 10 stars if I could. I just wish I'd found it sooner.

Hands down the best veterinary clinic I have ever experienced. Feel so unbelievably lucky to have Nick and his team as our local vet. The care and professionalism they show at every interaction is beyond reproach. I love that Nick takes his time to explain exactly what the issue may be and thoroughly discusses option and also offers his opinion on what treatment course he would take if it was one of his animals. Treatment recommendations are always on what is best for the pet and most definitely not made on what is better for the clinics bank account. The integrity and authentic nature of Nicks practice is refreshing and I can see why he is so widely trusted in our local area.

I changed from my old vet to come to Paws 2 years ago Always fantastic service and Nick spends time with you and your animal he is amazing and so so helpful Have recommended Paws vets to many people Keep up the excellent work Only one down side is parking as I'm disabled

Highly Recommend. Nick and the team know how to look after your pets.

Best vets out in my mind, always friendly, always see us and my babys when needed and always helpful. Ill forever be greatful to use. Love nicole, blaze, luke and teddy.

Absolutely appalling service. No DIGNITY shown to our darling dog in those last few moments particularly from the vet nurses at the counter. In an extremely emotionally driven time; as soon as we arrived; they shoved a portable eftpos machine in front of us; demanded payment prior to us putting our beloved dog down. We were long standing clients of this vet clinic and treated like we were foreign to this clinic. It was disgusting treatment. All our bills were paid at the time of all our visits. The vet nurses lack compassion and dignity. We were shocked they displayed zero compassion to this situation. We waited 2 weeks to receive our dogs ashes. Following the 2 weeks, I contacted the clinic and was rudely informed that they had made contact with our dogs previous owner who in-fact never brought our dog to that clinic and never had any contact with this clinic. As our dogs notes clearly stated on the file, all correspondence was via my cell phone and as recent as the date we put her to sleep, the clinic had rung me to indicate they had a cancellation and I was able to bring her in earlier…therefore…. 1) Why was my number never contacted to collect her ashes. We accept mistakes genuinely occur, but this could have turned very sour if her previous owner had come in to collect them. 2) We received no apology, from this abrupt vet nurse we contacted. She also Informed us at the time, that she wasn’t even sure where her ashes were! This is inexcusable; given the circumstances are already very sad; to be told her previous owner had been informed of her passing and her ashes were ready for collection and concluded the call by saying she would need to check exactly where her ashes were!!!! Fortunately these were in the clinic. 3) When we asked the difficult questions; she hung up on us. 4) We rang back and got another abrupt woman saying she refused to give the staff members name out as we are formally making a complaint. 5) We made contact with the owner Nick, who still offered no apology to us on behalf of his incompetent staff. He said he’s been advised not to comment. A simple apology for the extreme muck up would have been sufficient. He actually asked us to come in and collect them after hours and that he wouldn’t charge us for that! We will be escalating this higher to the veterinary council and will get the names of the the two vet nurses who treated us inexcusably. Our dog like every animal deserves a peaceful exit with DIGNITY. This clinic failed her. We acknowledge this is a job and it’s a skill to not get too emotionally involved but just like nurses and doctors you work in that profession because you genuinely CARE for people. In such times when you become harden to the role like these inadequate vet nurses and owner of the clinic Nick, then it’s time to move on. No one should ever feel more stressed in an already very upsetting time. This clinic is a DISGRACE and we strongly felt this review needed to be written and displayed so no one else has to suffer like we did.

Amazing vets! Nick diagnosed my dog not to have epilepsy after being told he had it and had been drugged for it for 7 years. My dog is so much better since coming off the meds he didn't need!

The best vet I've ever had! Nick diagnosed my dog that had been misdiagnosed with epilepsy. He's now a different dog! Nick will solve any illness no matter how rare! All the staff are so lovely and knowledgeable. Paws vets are amazing! Can't speak of them highly enough, and I tell anyone who will listen!