Animates Vetcare Clinic Milford (Formerly Pet & Vet, Milford)

The nurse and reception staff were wonderful - thank you.The vet we saw however was extremely rude and surly. While he treated our cat okay, he had no people skills, he seemed annoyed we were there at all and that our cat had soiled himself on arrival, barking orders at me to get paper towels and then telling me I'd jammed the paper towel system.We had to endure his rudeness to get our cat seen, but he has put us off ever coming back.I see reading previous comments that other people have experienced rudeness recently too. They will certainly lose business carrying on this way. A little kindness can go a long way - for pets AND owners.

Cattery Review ONLYWe arranged by email then phone as no response, for our Ragdoll Cat at the Cattery from Friday to Monday we were not advised about the cost increase, our cat is registered to this Vet. We were not advised that if we dropped our cat off 2-3 hours later we would not be charged an extra day. Previous booking Fri-Mon $87.50, this booking Fri 1 July -Mon 4 July $168?? Our cat's food was forgotten and left at the cattery. The cost difference is ridiculous.With that said the Vet has been excellent and two of the young men at the front desk are always consistently friendly.

Sadly, this used to be one of the best vet clinics on the shore, however, the Vet-owner sold out to Vetcare and now it's just a money machine. They don't actually care about the animals, just about making money. All of the previous staff - who were wonderful, kind, knowledgeable and caring - have left. The new receptionists are rude and quite the opposite. If you have a question for a vet, well, you can't. Even if your dog is having a reaction to a vaccine, which my dog was. I was told by the rude young lady that it was impossible, that it couldn't be the vaccine. Really?? If you want to speak to a vet, you have to book an appt which costs $80 for 15 minutes. No phone consultations. They rush you in and out. They don't really care to know you or your pets. After 11 years with this vet clinic, I'm moving my dogs to Forrest Hill Vet Clinic immediately.

Today I went to book our cat into cattery & shocked at the increase in price ,booked him into a standard cage for 16days .I then received a call saying because our cat is aggressive he needs to be upgraded at the cost of $40 per day.After using regularly over the years we have never been told this before ,we also use their vet. Sorry we won’t be returning as in the past we have had very caring people looking after Oscar.

Very obliging when animalEye specialist away on holiday. Wrote script to get from pharmacy. Thanks

Nice, friendly and very helpful staff. I had a few questions about my pet's treatments and was very happy to get help and advice from ladies at reception. Thanks heaps!

I went in to purchase some flea treatment today for kittens. The cost was going to be $56. The exact same flea treatment from countdown supermarket was $32.50.People, here is a prime example of the price gouging that is prevalent amongst vets. Don't support this chain of vets....the cost difference is criminal.On a plus, the staff seemed nice

They offer a great service in a modern and well stocked clinic. All staff were caring and professional. Their attention to detail and little things like keeping us in the loop was appreciated. Definitely worth the cost and experience. See you again soon.

Receptionists are extremely rude and cold. My dog used to love going in, but now she is panic stricken! This relates to her grooming experiences.The vets are lovely.Please change your receptionists! The original ones were lovely, kind and caring.