Ilam Medical Centre

Rude reception and nurses. Called to book for a phone appointment and was on hold for so long so I decided to recall and I get a voicemail saying it’s their after hours when it is clearly opened.

I am impressed by the receptionists ability to triage and co-ordinate bookings so that everyone can be seen, including phone consults if there is no space available. Great for those times when you have something minor like a cold and only need bed rest but still need a medical certificate for employment purposes. Lovely but busy team.

The worst medical center so far.. I have been waiting for my blood test since 2 days and doctors or nurses do not call until we chase them. After chasing them and actually speaking with a nurse she realizes that they did a a WRONG blood test… for gods sake.. what kind of doctors and nurses you have when you cannot really get the right blood test for patients. Why are we promised with a call back within 48hours and do not receive a call back? It’s really annoying. I am hoping there is no patient waiting for the results. He or she may die until they hear from you. Pathetic.

I am on a controlled drug, meaning I have to call for a new repeat script every few weeks. It seems as though half the time my repeat is done as requested, and half the time it's not. I rung up on Wednesday as I had been told by the pharmacy that day I had run out of repeats, and left a message with all the details of the script, me etc, but there's no way of knowing if it's going to actually get done or not and often you have to be the squeaky wheel just to get the script done. When I do ring, the receptionist get grumpy at me for doing so, and in this case it still hasn't been done despite ringing multiple times.I received a txt earlier saying it was sent through to my pharmacy.I checked with the pharmacy, and it had not been done.I'm a paying customer and this is utterly unacceptable.It's now Thursday night and I'm without medication.Tomorrow is a public holiday.Looks like I'm going to have to go all weekend without medication.This is not the first time this has happened either. It happens regularly and I'm seriously contemplating changing to a new gp.