Jacksons Retreat Alpine Holiday Park

Had an awful experience here recently - Initially we were put onto an empty area down by the playground only to find out once we had put up our tents that there was raw sewage leaking at our feet...The owner tried to move us approx 10m to the side which we declined as who wants to be anywhere near sewage?!He attempted to move us further and further away - even outside the campground gates at one point!We eventually just picked a spot and told him that's where we were staying.New years eve night at 10:30pm the owners decided it would be a great idea to let off fireworks in a DOG FRIENDLY campground... Yes you read that right... It absolutely terrified our dog and others around... Not to mention the camp is right in the middle of native forest with kiwis and other native animals inside it! We approached the owners who took it all as a joke and offered to cuddle our dog..Absolutely disgusted in the lack of service we received at this place and will not be going back.We had booked three sites and only used one but are still awaiting our refund which we were promised too...Even one star is generous in my mind..

2 of us camped in the covered tent site (booking made) and were pleasantly surprised when there was already a tent up with thick foam beds inside for us when we checked in! Lovely and clean bathrooms and the big kitchen/lounge area has a wood burner for cold days and a TV where we watched game shows and the news in the evening. Friendly service and brilliant location.

Lovely campground, surrounded by mountains and rain forest.Very clean and well maintained facilities. The staff is welcoming and friendly, and gives good advices about activities in the area.Beautiful waterfall at just 20mn walking distance, and glow worms all around the campground at night!Definitely worth it!

This place is incredible! If you have the opportunity to stay here, take it. We stayed here in a non powered site during late autumn/early winter and the amenities block was perfect for a chilly night (there’s a lovely wood burning stove in the main kitchen/living space). It has everything you need and is spotlessly clean. The managers were so friendly and welcoming and we would recommend this place to anyone!

Such a lovely place to stay! Facilities were spotless, host was lovely and informative. Such a safe, cozy location

30 mins away from Arthur's Pass village. The host lady was very friendly and informative. All the facilities were super clean and tidy. You can have a short walk to the waterfall (it was pretty big) from this holiday park. And at night time there are loads of glow worms in the forest right next to the park.. highly recommend!!

This place is set in beautiful surroundings with native trees, birds, glowworm dells and walks to a waterfall and has an amazing view from the kitchen dining room. Had an undercover tent site out of the weather. Great facilities and very fruendly hosts. Highly recommended

Two of us camped here. What a beautiful and special place!! The new owners were LOVELY. The glow worms were SO COOL. The layout of the grounds is so open and very very beautiful. The stars at night were heavenly. The bathroom and kitchen facilities were so clean and easy to use. It was a highlight experience among holiday parks. Can’t wait to go back! Highly recommend.