Waste Management
46 Reviews
About the Business
Waste Management New Zealand | Aotearoa’s leading materials recovery, recycling and waste management provider.
Contacts
Call Us
+6467578381
86 Katere Road, Waiwhakaiho, New Plymouth 4372
Hours
Features
- Wheelchair-accessible car park
- Wheelchair-accessible entrance
Recommended Reviews
Moana te awhe
19.10.2023
Waste Management
Terrible service in the New Plymouth area. We have called and called the New Plymouth branch and nobody picks up for a lenghty amount of time. Finally got through paid for our garden waste bag to be picked up within 5 working days and it is still sitting here! Phoned waste managent again got thrpugh after waiting 25minutes on the line only to be told by reception they were not sure why bag has not picked up and would need to talk to dispatch. Advised we would get a call back FYI: last time they said they would call back they never did. Not happy at all would go somewhere else if there was another company who picked up the flexibags!
Erina Porter
11.10.2023
Waste Management
Absolutely disgusting service. Took me 4 working days to get in touch with someone even though they say they close at 5pm. Apparently they can choose to close earlier to answer calls in the queue which must of been what they were doing" when i couldnt get in touch with them. Rude customer service who kept talking over me when she didnt like what i had to say. Do not recommend this company at all"
konaa coburn
01.09.2023
Waste Management
ZERO STARS! Booked a flexi bag pick up 6 weeks ago and its still not gone! We have called every day to either get no answer/callback, told we're on that days list, told there was never a pick up booked, the truck was being fixed"
Jenny Sheriff
28.08.2023
Waste Management
DO NOT USE THIS COMPANY!!! They don't bother to answer the phone, you're put on hold for ages (25 minutes and I gave up), you get to hear how they are looking forward to being of assistance to you; please hold and one of our team will be with you shortly". I've tried off and on for three days
Hayden Linn
26.08.2023
Waste Management
Very poor service! Don't bother trying to call to sort issues, just leave you on hold to give up. Broken promises, lies and distrust is all we get. If someone else could provide a similar service in the New Plymouth area, I'm sure they would have no problem obtaining customers.
Sarah Harper
20.08.2023
Waste Management
If I could rate a zero I would. Hard to get hold of over the phone, do not respond to my emails, took 6 weeks of me begging for them to even deliver my bin and they were still cheeky enough to send me invoices. Have now gone 4 weeks without my bin being picked up. Unfortunately I’m stuck with them and have no choice but to keep using them as no one else picks up in my area. Wouldn’t touch them if I had a choice and I would not recommend to someone who does
Christina Davis
25.07.2023
Waste Management
TERRIBLE“I’ll give you a call back to confirm this later today” translates to - I’m never going to call back and when you call back to follow up our staff - they will not be able to find any trace of the skip booking you “made” yesterday .That and people that barely speak English answering the phone time and time again - COME ON its a NZ call centre you need to speak and understand English!My advise - Don’t even bother trying with the New Plymouth waste management and complaints will get you no where .I hung up and booked with Just Rubbish based in Brixton/Waitara- AWESOME LOCAL PHONE SERVICE - use them instead !
Brendon Reynders
23.07.2023
Waste Management
They don’t do what they say they will do so we have been left with an overflowing bin for over a week. Very difficult to get ahold of. We will change providers.
Claire
19.07.2023
Waste Management
Absolutely TERRIBLE service in New Plymouth and surrounding area. Do NOT use this company. They didn't pick up my recycling for 2 weeks in a row, couldn't tell me why. Turns out they don't allow glass (????), which they never told me in the first place, and there were a couple of glass bottles in the recycle bin. Might be the only region in New Zealand that can't manage to recycle glass. I THOUGHT IT WAS A WASTE MANAGEMENT COMPANY?! Next thing, they cancel my service one day for no reason. I call to see whats going on, again the people in the office can't figure it out. Strongly advise you find another provider for this service.
Hayley Underhill
17.07.2023
Waste Management
Don't waste your time! Worst customer service I have ever come across! 2yrs later still waiting for a reply to my first email... never get back to you with information they said they would get and let you know, and when on the phone to them you get put on hold for AGES, listening to the worst music ever, and then get hung up on...twice! Even called head office and they were just as unhelpful. I would be so embarrassed if this was my company.. there should be a ZERO star rating because that is what they actually deserve.
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86 Katere Road, Waiwhakaiho, New Plymouth 4372
Waste Management