Waikato Hospital Emergency Department

Excellent. Great and prompt care, very caring staff and great food. Couldn't have had a better experience

They put up with all sorts of abuse both verbal and physical. They are grossly understaffed and I know for a fact (as I have a friend who works there) they often work through their breaks or well over the end of their rostered shift to help cover shortfall.To those who complain about the waiting times...it is largely because those who could have been seen at an Urgent care or GP are rocking up because it's free. If you must complain take your complaints to theMPs to make doctors visits and urgent care visits cheaper so non emergency cases can be kept out of ED. If the doctor at urgent care or GP cant treat you then they will refer you to ED, then ED know you are coming and are more likely to get seen quicker.If you are bleeding and feeling dizzy and alone, dont drive yourself to emergency ring for an ambulance,. Why put other people's life in danger by driving and possibly sending them to the department too...Also sitting in the waiting room you can't see the people come in via ambulance, a person who may have a tube down their throat and being bagged to keep them alive, the person that is bleeding profusely, the child who is fitting uncontrollably or has been bashed. And Often there is a line up of Ambulances that come in close together.So yes wait times are long, not the staffs fault, give them a break.!!! God knows they need it.

Not sure how doctors from Malaysia can get a job in the hospital? Malaysians are not great in this fields. Chinese people are the reason behind Malaysia’s advance in economy.Malaysian doctors don’t even know how to behave with a patient. This is so sad. Bad behaviour from a doctor is not expected. Even doctor is asking patients what treatments they want!!! This is strange!Doctor should know what type of treatment is required for patients. And also noticed that Malaysian doctor’s behaviour is so bad towards African people. So so sad!

The worst experience ever!I would highly suggest you go elsewhere if you have coloured skin with a medical emergency.You will be looked down upon, you will be spoken to as if you can't comprehend basic English and you will feel less important over racist white patients and staff members 100% guaranteed!I sat in ED with a gigantic swollen lymph node for several hours and then I was told sorry it's another 9 hour wait - fair enough it's a hospital people come in with all sorts of emergencies, fine!However the treatment you get by the receptionist and some nurses in ED is unacceptable! I litreally sat there and saw how differently coloured and white people get treated I was absolutely shocked if you are coloured you are shown no empathy whatsoever and all you get is a sorry I can't do anything for you or if you are there with a child they will make you wait for a long time until they start getting your details nevermind a coloured mother is holding her child in front of reception for a long time nevermind their child is vomiting non stop but if it's a white mother or any other white patient the nurses will go out of their way to get up from their seat and sit with the mother or other white patient to get their details and give them reassurance! I, who was born and raised in Auckland New Zealand who can speak fluent English was treated as if I'm some immigrant who can't comprehend English...This rule that they've got going on where they can't send our blood results via email or to any other urgent care open needs to change immediately! if ED doctors can't see us then send our results to us or any other clinic for us to be seen during such hours by simply blackmailing the patient by saying if you leave you will lose your results is simply not ok this is not fair.As for the obese white" receptionist with orange highlights in her hair who works in ED night shift has to go she's racist and has a bad attitude."

Unfortunately, the worst emergency I have ever seen in NZ.You’ll be waiting here for hours, literally hours, before anything valuable will happen. in Auckland, it’s taking minutes…The reception was good, but other staff don’t care about your problems really, they’re just following protocol and trying to show that they’re doing something or helping.When they take blood est, be prepared that this will be very-very painful (this is not just my experience).It’s good service and specialists in the hospital, but I suggest avoiding going to an emergency straight away.Also, some visitors come here as for holidays or just a place to live, with big bags and other things prepared for a days visit. Hopefully, it’s not what it looks like.Most visitors somehow go very quickly avoiding the main queue, because they know someone here or know the way… but you’ll be told that you have to wait hours because all of them are “urgent” (even if it doesn’t look like that at all).If you really need an emergency, I highly recommend getting delivered by ambulance (around $100) instead of going through this place.I don’t think I wish back again.

We’ve always had good runs through ED and staff are always helpful. You aren’t allowed food in there though so just a heads up

the worst experience I have had in my life as I was suffering from severe bleeding as a result of a miscarriage of the fetus, and the employee forced me to wait for my turn while I was bleeding profusely, which made me sit on the chair and continue to take information from me, as I was bleeding profusely and the place was filled with blood, which My pressure dropped sharply, I started losing consciousness and lost a lot of blood. Please New Zealand government to reconsider the hospital's emergency unit and work to develop and support this very bad place for sick people, honestly I miraculously escaped death in this place..

Last night again amazing staff support. Thank you for keeping me safe and helping me to understand the condition. If we had Hamilton a&E staff and Hastings mental health department conjoined this would be a superpower hospital probably the best in NZ. No I'm not going to tour every hospital in NZ I'm just saying.After all the staff face and yes there was a long wait but to be expected when they need to prioritise.Although the staff here are Patient, Proffesional and ensured all of us were seen too.St John's volunteer staff, had me mesmerised in awe. The lovely lady on in the evening assisted us ensuring morale for public safety in the sense, keeping us all calm so that the Nurses could continue looking after patients sincere genuine kindness and care. We were even offered hot drinks and food and had nice light conversations and I looooove their terminology we like to see ourselves as friends of A&E" omg!!! What a beautiful example of connecting 3 ways

Wonderful Service and great Staff!Thank you.Last week my husband was in A & E.The staff were friendly and explained in our language" what they were doing and why and patiently answered our questions.We came away knowing how fortunate we are to have this excellent service