Metal heat treating service

Very friendly and knowledgeable people. They took the time to understand my requirements and did a great job.

I left my kiln with Dydo for three weeks. Not only was my kiln not repaired, Tony was completely unwilling to even give me a time frame for when he 'might' be able to 'get around' to looking at it. I rang after one week to ask for a time frame to assist me in my planning...I was having an exhibition and open studio....Tony was quite rude, and spoke to me as if I was a naughty child for daring to interrupt his day with a phone call. He told me my kiln would be ready sooner if I didn't ring....hmmm...can't help wondering if he'd have talked that way to a male customer!! The Dydo website says that their vision is to: 'Provide quality workmanship and quick turnaround and delivery times on all products and services'. That must be intended as a joke. More indicative of their attitude is the fact that their website has been 'under construction' for about 5 years. Time's up!

I started out working with Jason, and I thought we were good partners in design and planning. Then there were pandemic supply problems interfering with production timeline, which I understand.What I don't understand is that I've now been ghosted. No answer to phone calls, no answer to emails, nothing in over 6 months except 2 assurances from someone answering the phone who says not to worry, he'll pass on the message. I am always polite, I am not nuisance calling, and I don't understand why Dydo and/or Jason is not communicating at all.I have no idea if work is continuing on my project or ??The website is still up so I assume they are still in business.

Friendly family run business! Easy to work with and professional