Appliance Plus Northland

Great service, very helpful, purchased x2 ovens, cooktop and dishwasher, delivered with care and Josh the delivery guy very friendly and caring, would use again, highly recommend this company.

Graeme not only gave us great advice and a really competitive price on the goods we purchased, he and his son came out of their boots to deliver the goods to us before the lock down. Will always deal with this firm - they are awesome. It pays to deal local!!

Having newly arrived in Kerikeri it was wonderful to find Northland Appliance Plus. Graeme was a great help, knowledgeable and we came away with a dryer that suited our needs and pocket. It's also Kiwi owned. We'll definitely be back.

In response to the owner who has decided to try and shame us about living in the country and having mice around. Yes we live in the country and we have traps set for mice 24/7. We were not communicated to about there being an issue apart from on via our review - this doesn’t surprise us. It feels like a way to try and shame us … it hasn’t worked.We rang Appliance Plus on the 8th August- we received our dishwasher back on the 11th October… that’s not 5-6 weeks. If I did give an email via the phone (I don’t believe I did) I know my email, maybe it was written down wrong??? It’s also on Appliance Plus system and he had looked up our warranty so would of had it.Josh, the technician was awesome- he was friendly and very apologetic for the delay.We weren’t asking for a refund we were just emailing to say this has been our experience, is this normal and in the further will we get the same service which seems very slow and with poor communication. It is unfortunate that sorry is so hard to say for some people.

Terrible service for our repair. The first appointment never happened because the invoice which we were never told about or received wasn’t paid. Because in their words the email address we supplied was incorrect despite never being asked for one. For the second appointment we called after they were late and they said the technician was on his way for the technician to tell us that he was only told about our job after our phone call.Our machine was taken away and we were told they would be in touch.After 5 weeks we called to follow up and we’re told they didn’t know why it wasn’t fixed.4 weeks after that we were sent an invoice for the repair which had 1 hour of labour and 1 part that we were told took 10 days to arrive.We were told that the machine would be delivered a few days later.When we raised our concerns that their near 9 week turn around from first contacting them and return of our dishwasher we in summary were told we should be grateful as they are awesome.We don’t ever write reviews but we were really disappointed that 1 hour of labour for a part that required deliver turned into a 9 week blowout was not communicated or within our expectations.I have read a few reviews and seen the owner come out and criticise his customers.If you have a problem with what I’m saying come at me bro.

Love to support local and it's absolutely worth to do so - especially supporting the very friendly and helpful owner couple Hayley and Graeme. Not to forget the great delivery service - George is such a nice guy fast and efficient, always a smile and a approved electrician which helps ! Thank you so much .....

The team at Appliance Plus Northland are the very best!Having experienced many other service providers, I can say these guys are light years ahead of their competition.Graham, Hayley, Josh and his son (sorry, forgot his name!) are friendly, professional, and most importantly, honest. They will always point you to the very best deals and are able to do this due to their extensive experience in the business and because they are not out to gouge you. They genuinely want to fit the best product for your needs and budget.We have just purchased yet another appliance and its always a pleasure to deal with them.Thank you for another great experience.Kev & Mel

We would like to thanks Hayley and Graeme for their continued support of our small rural football club Kaikohe Afc the family club in the heart of the community. From the very early days of setting up the club Hayley and Graeme have been so generous supporting our voluntary run club donating items for us to raffle. Local support is our lifeline and the amout of support for 7 yrs has been unwavering allowing many young kids to come through the club with your generosity . Thank you on behalf of our club and our community you guys are professional honest hardworking people.Thanks Sean

Really happy with the fridge I recently bought from Appliance Plus. Always feels good to support local! Thanks Hayley and the team for your efficient and friendly service.

Owners were happy, helpful & even delivered our new washing machine to our rural address. HOWEVER when the machine broke down a few weeks later, & because my husband had paid cash & lost the receipt.(we did have other ways of proving we brought it) they were rude, so unhelpful & suddenly couldn't remember delivering it. I tried for months to get them to fix this (& in this time I was paying $20 every 2 -3 weeks for a new filter) but gave up because the lady was so rude & she lied to me. She had me in tears. I'm still without a machine. It took me ages to save up for that 1. ILL NEVER SHOP THERE EVER AGAIN.IN RESPONSE TO THEIR RESPONSE BELOW. THIS IS MY REPLY. It definitely was that place. I showed you the machine manual which had your business card with it, the lady told me it was one of their new cards. We were buying the blue machine filters from you every few weeks. I talked about my washing machine everytime I came in.