Flight Centre

Went into Flight Centre Botany just looking for some information on a holiday idea I had and Flynn greeted me very politely and offered all sorts of information on holiday destinations! Thank you for your kindness!

Kirsty from Botan you done again amaizing job. My mum is safe rarrived home. You are very nice and kind person, always willing to help and find the best solution. Your company should be happy to have you.

I popped in Botany Town branch of Flight Center around 12pm today after browsing some flights to Melbourne using Flight Center Website with a couple of questions to ask/confirm from their staff.I explained my traveling to a staff, then she who looked in late thirties to early forties said if I made my booking through her I had to pay $75 and I asked her quite simple basic questions like Covid restrictions, etc. before booking and she said she couldn't answer until I booked in through her. To hear that I stepped out of the office with the ridiculousness.I was totally disgusted with her attitude. I thought she was blemishing the reputation of the Flight Center. This is my worst experience since I've dealt with the Flight Center.

We needed to travel at short notice. After doing our own travel enquiries we stopped in at Flight Centre Botany. They were able to match and better what we had discovered resulting in all arrangements being taken care of. Really appreciated their professionalism.

I had a bad experience with ALLY - agent at Botany flight centre (at Botany town centre). She was not friendly when I came. I tried to ignore her attitute and still book a ticket through this agent. It costed me almost $3000, not a small amount. I hope that their service would be good and secured. But after that, it was very hard to contact her. When I need my ticket infor update, i emailed her, texted her and waited for many days but she has not responded eventhough my case was urgent ( I was overseas and cannot call her). I contacted another staff and they said she is still working as usual. I believe she read all of my emails and texts but she still ignored me. This is very unprofessional and i feel i wasted my money to book my ticcket through this agent.I never come back here again. NO RECOMMENDED.

Thanks Flight Centre Botany, they worked after hours to book all tickets to avoid more increase on the ticket prices.Thanks a lot.The staff spent a lot of time to help us choosing the best available flights and she managed to book ticket during the holiday to save our money, that's beyond customer service.Great team, great work.

I bought the air ticket in November 2019 with Thai Airways through Flight Centre. Got canceled due to COVID-19, and waited for 2.5 years to get part of the money back. Funny thing is the staff taking care of me was disappeared without any notice, luckily I contacted Flight Centre and new staff takes care of my situation now, and she is very helpful. But I wonder Flight Centre actually contacted to me and give me refund if I didn't contact them?!?!?! Anyway, I'm still waiting for another part of the money will be back and Flight Centre will contacte me as soon as possible! Then by that time, I will change the STARS for 5!Update from last feedback...I got my all money from Thai Airways came back today! But just because my 6th sense told me the remaining money must be back. So instead of asking this branch, I straight to contact to the head office, then found out our money was actually sitting there since 1 week ago....

Flyn helped my Mum book her flights & accommodation to Niue in August. He was very helpful & had great customer service. He explained everything in detail & made us feel comfortable with everything. Would definitely come through this branch again.

Terrible experience!If there is an option for 0 stars then I would choose that.I visited the branch in person thinking that by going through Flight Centre it will make the booking process easy and stress free…..was I wrong.I booked our tickets months in advance as we are a family of four travelling with two little ones, our first overseas trip post COVID and this experience has been nothing but headaches, anxiety and frustration.1) Names on the itinerary were messed up despite me be bringing in our passports (I’m still personally sorting this out with the airline.)2) Poor communication, multiple attempts trying to contact the travel agent. Calls were diverted to voicemail which no one got back to me. When I called again, I was told the travel agent dealing with my case had left.(A company of this size should have procedures in place so customer gets looked after when a staff leaves)3) At the time of the initial booking I wanted to book the skycouch due to the kids.I was advised by the agent that I have to wait until the airline opens up their seat booking a month prior to departure. However, during a follow up call with Flight Centre I was told this should have been done at the start as now it’s too late. (Exactly why I asked for it months in advance to avoid this from happening)4) During the follow up call Flight Centre mentioned they can only see 3 people on the booking but we are a family of 4 and I have certainly paid for 4 people.I expressed my dissatisfaction during the follow up call and was told to email their customerexperience EM" address in which I’ve had no response.This is how they deal with their complaints by ignoring their customers yet were quick to take their money. Not to offer any type of resolution to the problems that they have caused as a company.Save your time

The staff is amazing, so helpful. We had Victor as our flight center guru. He got everything sorted for our family holiday stress free, and he was so polite and patient with all our questions and changes.100% would choose them again!