Paramount Plumbing & Gas LTD

Needed a new bathroom basin installed quickly as selling house. Had to match old basin as near as possible and connect up to old tapwear. Very responsive and quickly sourced a replacement to get this done. Shannon and Harvey extremely pleasant to deal with.

Guys were friendly and helpful. Explained issues and gave honest response about how to repair. Kept us in communication about when they'd arrive. Will certainly use again.

Paramount Plumbing did plumbing work for a like-for-like kitchen remodel, involving decommissioning existing plumbing, relocating plumbing to a new location, and hooking up appliances once the cabinets were in. The team communicated clearly, finished the work promptly (allowing us to keep on schedule for the overall project), and charged a reasonable price. Highly recommended.

I had a plumbing emergency after hours on a Saturday and Paramount sent someone out promptly who diagnosed the problem quickly and stayed to make sure it was fixed properly before leaving. Highly recommended and I will keep them in mind for any future plumbing issues.

Our issue was not urgent, but Paramount Plumbing & Gas LTD employee Sam arrived the very next morning from our phone call. He came prepared with spare parts for our hot water cylinder. The leak was repaired in less than 30 min. Greatly recommend their services.

I have been using the team at Paramount Plumbing for years, they are a great team of plumbers and gas fitters. Very professional and organised from the office manager Shelley, the director Shannon down to all the plumbers and apprentices. The tradesmen arrive on time, are professional, perform an excellent job and tidy site afterwards.Can't recommend them enough.

called them 1st time from google search, i had no hot water, they installed a new Rinnai Infinity A26 Gas water heater within 3 hours same day... Impressive friendly fast service considering how busy everyone is, they did an excellent tidy installation and kept me well informed, pricing was very reasonable, would use them again for sure. Thank you. Chas Miramar Wellington

Our gas caliphont (continuous hot water system) started to cut in and out. We requested a plumber and someone came within a few days (we’d said as it was summer it wasn’t urgent). Sam was great he said he could do a quick fix and advised cost, but suggested it might be money spent but as the copper hearing element was getting corroded (we are within 2 blocks of the sea) within a few months we may need to replace it anyway. So instead we chose to replace the RINNAI Infinity caliphont. We booked in the time for the job and when they had time free up on their scheduling we were contacted to see if we’d like them earlier- which of course we did. Whilst installing the new caliphont Sam found a problem with pipe connecting to our gas meter-he came in and discussed what it was, the safety concerns, and the costs involved to fix. We agreed with him fixing it ASAP. With the whole job we were really expecting the price we’d been quoted plus GST-but when billed we were happy to find it was inclusive of GST.Before they left Sam also pointed out a major but elderly original steel gas pipe was getting a bit corroded. He suggested we looked at painting and look to get it replaced within the next year or so. We decided given our good experience we’d just book that in and get it replaced. We have booked that and are booked in to get it fixed next week.Can highly recommend Paramount Plumbing

This is a constructive feedback. I was trying to help a disabled person with a very bad kitchen leak, needing wall mounted replacement.I had a message from Fbook to contact their office. I corresponded with Shannon who was going to give me further information and book me in for next week. She didn't reply to a question I had. I called their toll free line, and got told they knew nothing about the business, they were just there to take calls, and noone got back to me.I think communication is KEY in any business. This business might get good reviews when people turn up, but they should employ good communicators who can reply. Everyone is busy, and Covid hasn't helped... but still when you say you are going to find a slot next week... just don't cancel with excuses that you can't quote.I am still awaiting the promised quotes and will review this feedback when this happen. Unimpressed right now, not by plumber's work, but by inefficient office and telephone handling. Happy Xmas everyone!

Extremely quick response to online enquiry & Alex was there within an hour. Diagnosed our issue and fixed as soon as the relevant parts were available. Alex very polite and competent. Very professional and thorough.