Whitianga Care Centre and Village

My mother in law had Parkinson's Disease. At first, she went to CC for respite care when her husband needed a break. Then eventually, she became a full time resident until recently when she passed away. Continuing Care are staffed by knowledgeable, professional people who understand the true meaning of 'care'. They were always lovely to her and welcomed all of her family, striving to accomodate and help in all ways. The facility hums with activity and varied, interesting programmes. All the residents love the food! The situation, right across from Buffalo Beach, is simply beautiful. It was a favourite activity to take her across to the beach walkway just to gaze at Mercury Bay. I cannot speak highly enough of the dedicated staff. We were able to rest comfortably in the knowledge that when we could not be with her, she was safe and content at Continuing Care.

The staff are fantastic - caring and kind.

If I could post a negative I would. The care in this unit is not what I would call care. My father was treated so poorly and he felt like he was being punished because the unit could not manage" the level of care he needed. More precisely they would not make an effort. In fact they made deliberate efforts to leave dad in places where there was no access to a call button. Cruel cruel treatment of a man who could not speak very well and could joy walk. Despicable treatment. And as for the food! Every person in the dining room complains about the food. At the rates they charge (which isn unbelievably high) they can afford nutritious food but they dont provide it to the residents. I would not let this place care for my dog let alone a person."