Big Save Furniture

bought a bed a month ago. Thank you,Wendy. She is amazing--friendly, has lots of knowledge and very helpful. Thanks

The service and co-operation we received from Guggan (sales staff) at Big Save was fabulous. We never felt pressured to hurry our decision and were helped with measurements, furnishings, and accessories. We were very happy with our purchase.

Purchased a lounge suite couple of weeks ago from Wendy. She was great as just showed us what was available then left us to compare and decide which one we wanted, thanks Wendy from Big Save Glenfield

Bad service! Not recommend! Staff told us we can get refund within two weeks as long as we don’t want sofa ,but when we trying to apply that after purchasing,he said there are extra fees to refund! Fake

Big Save you are so lucky to have Wendy on your team. Her passion, product knowledge and placing the needs of the customer first is so refreshing. If you are wanting to be respected, listened to and be well informed, then you need to see Wendy. She listens, points you in the right direction, asks relevant questions to understand your requirements, shows you the relevant products, provides you with information that you need to know and gives you time and space to talk amongst yourselves and think.Prior to this, we visited other stores in the general area. When we spoke with them, they brushed us off as a budget customer". Their loss as we ended up spending much more than they expected. Wendy has a natural

We Searched for a leather lounge suite, Big Save Furniture Target Road were amazing, Hubbie popped into the store in his work clothes, was given excellent customer service that was honest. Received a quote for what we wanted. Ordered. Was given excellent updates on the progress every step of the way of the order from the store, text and email messages. Advised when the goods were in stock, advised of delivery date, advised of delivery timing. The delivery guys were absolutely fantastic - they received the info from the store - highly unusual from our experience. Making it a seamless and amazing experience for us. The delivery guys phoned before leaving, (essential as we have 6 dogs and no Vodafone coverage - so google maps takes them past our place and they could get lost. Delivery was on time. Can't fault the overall service every step of the process. Highly recommended. Hope this gets through to Big Save HQ so they can say thankyou to everyone involved, right through the entire process. Niki & Paul Morrison (Kaukapakapa)

Really best place to purchase some bed or mattresses.Me and husband bought a matrass here and it's absolutely good and comfortable Matrass with affordable price. We been checking few places for buying a matrass, and Big Save is the best one.Also Mr. Simran Singh was really helpful with our purchase. We was bought wrong size of the matrass and Mr. Simran assist us with the replacement.He is really best staff there..Cheers..

I would not recommend buying from BigSave. The customer service is terrible, although to be fair not for lack of trying of the employees (which is why I gave them 2 stars instead of 1).Employees are nice enough, but they are clearly overworked and do not have access to the information they need.We had to proactively reach out several times and complain to make sure our order was delivered as agreed when we made the purchase. The order arrived incomplete, and no one informed us upfront. It took them 3 days to understand what happened and offer a solution in 3 weeks.The quality of what did arrive, does not match the price we paid.Update: they pretend to be interested in bad reviews just for show. I reached out as requested an never heard back. Now one star.