SRG Radiology - Greenlane

My receptionist was friendly and welcoming, smiling and bubbly. Overall first time experience was great for me. Swift, no long waits, straight in, straight out. Feel bad reading other people’s negative experiences though.

Wow - poor practice from the front desk. After my appointment was moved several times w/in hours of making it. I was less than pleased that the appointment where being made for their convenience and I was supposed to follow on and adjust my schedule to suit them. I trying to talk to the receptionist ... she refused to share her name or give me a name/ email of her manger; hung up on me telling me I was rude. So I will take to this forum.

Had an Epidural Steroid injection. I was not able to sit to wait and was offered amazing assistance to lie down on a bed. Instructions about the procedure were very detailed and clear. The procedure was painless and I was explained every step of the process. The entire staff and doctor were very friendly and professional. I could not expect to have a better experience. Came a little stressed and left very happy

I, today and yesterday, 21 and 22 November, had X-rays of my Knee. I cannot speak highly enough of the two ladies who looked after me. Helpful, caring and professional.10/10.Gary

Arrived for a spec scan in July this year. Asked for sedative but told they did not do them. Was put onto this machine with my severely broken back. Tied my hands back behind my head. The next half hour or so was the most painful of my life despite my protestations they would not release me. When finished I broke down in tears. Akin to torture. Terrible.Kerry

On the 26th of Jan 8 15am I had an appointment for a knee scan.I checked into reception,the woman was friendly and helpful.The three operators were very professional, caring and explained every detail to me.Thanks all to a wonderful team,regards Diane Galley

My appointment time was changed in the middle of the night when I was sleep. I called back in the morning as I saw the missed call and was told my appointment has been moved. This is without my consent, communication or barely 10 hours notice before you rang me in the night to reschedule my appointment. I couldn’t pick the call as I was sleeping but how about an email or text like you send to confirm the appointment? I got nothing. Thank god I rang back in the morning or else I would’ve probably reached my appointment on time and just been ghosted. Please don’t treat people who come for MRI like they don’t matter.

I had the first MRI scan here in my life today. I was little bit nervous as there are so many scary youtube videos about bad experiences on the MRI scanning. The staff were very kind and explained what would happen during the scanning and set me at ease. It was very comfortable and even enjoyable experience.

Very poor communication skills by the receptionist. Phoned me 5 minutes BEFORE my booked appointment to tell me I was late and had to reschedule. VERY RUDE to me when it was there mistake. I was on the ultrasound table 1min past my appointment time. No apology on the way out or anything.

If you are pregnant, worried and needing a fetal wellbeing scan, please go somewhere else. I had one here in October last year and am only ready to write this now as it was very traumatic. It would have been a sad experience regardless to find out our baby's heartbeat had stopped, but it was made so much worse because of the insensitivity of staff. During the check the sonographer choose to let us figure it out on our own that our baby had died by simply not talking for such a long period of time that we said it first. I will never forget that long period of silence. It was a cowardly method of delivering the bad news and made an emotionally painful experience even more so. After she confirmed the loss we prepared to leave the room. In an effort to be strong and kind as we were leaving I said it can't be an easy job for you". Unfortunately she took this as an opportunity to immediately vent to us about how very hard her job was and how she disliked pregnancy checks like this