Plumbing World

Great customer service and knowledgeable staff in the showroom

Very bad customer service in the trade sale counter.( plump dark lady). The toilet spare parts prices are 2 ½ times higher than other shops. Never go to Plumbing Word again.

We have received poor customer service.We went to this store to purchase products for our new batbathroom and toilet.The saleswoman assisted us and marked into a catalogue the various products we wanted to purchase so our designer could place the order.The saleswoman marked one the codes incorrectly and we now have a shower installed that we specifically said we did not want. The saleswoman is passing the blame with our designer saying she has delivered the products that we ordered. While this is technically correct it is because she gave us the wrong codes. I would definitely not recommend this branch. We also did not have one of the items we requested included in our order. As we were living away from home while the bathroom was installed we did not pick up the issues straight away.Since writing this review I have been contacted by the manager for this store. Grant has been fantastic at taking our complaint on board and has sorted everything out for us that was mishandled by the sales consultant we dealt with. I have nothing but the highest praise for his service and we are very satisfied customers now.

Trade department is top notch, great service, solution based thinking and competitive pricing. Don't waste your time at Bunnings or M10.

Great

Great experience here, with helpful and knowledgeable staff, who went to a lot of trouble to ensure they were able to provide me with a tap part that wasn't in stock at this branch. Thank you Elvis.

Many thanks for quick and helpful service that I received this week. Items were ordered promptly and I was kept informed re the delivery date. The branch manager went out of his way to help my husband and I choose the products most suitable for our bathroom. Thanks again guys.