New Zealand School of Tourism - Christchurch

So we were on a holiday from Queenstown to Wellington and it was all going good till the flights got cancelled going to Rotorua and Auckland we did send an enquiring about a refund and we’re afraid to travel cause of the cyclone so we left Wellington to Christchurch in morning in case they cancel all flightsIn which they did later in afternoonBut it’s unfair to not refund our money back because it’s their policy and not showing any compassion for their customers we lost almost $1200 plus our hotel only refunded us only half of our bookingsAll we wanted was a fair dealWhich in this case Air New Zealand didn’t care so thanks again Air New Zealand for looking after your business and customers