PANDORA

Horrible experience! Very stereotypical attitude. Just because I don't dress fancy that doesn't mean I get ignored of service. Twice the experience, my husband and I humbly waiting for our turn yet we got skipped many time and ignored just because we were in our factory work clothes. HORRIBLE SERVICE. WILL NEVER EVER RETURN AND DEFINITELY NEVER USE PANDORA AGAIN.

Great service! Was acknowledged by the super busy staff when I walked into the store with a ‘hello’ and smile. I was happy to browse by myself and the staff offered assistance when they were free from the customers before me. Small store, but has everything I was looking for. Would happily come again! Keep up the great mahi :)

Just wanted to shout out to the team who was on at 9 am this morning. Despite it being frantic with customers, they remained pleasant and professional. Nothing was a hassle. Really impressed!

Very bad customer service on the Friday leading up to mother's day. The store was quiet when I walked in but then got packed all of a sudden and there were only 2 staff. Despite me being first, the staff skipped us and went to serve a couple who took over 20mins as they browsed 4 different trays. When I asked the salesperson that Im after a particular item and would like to try it on which was in the same tray, I was rudely told to wait in line. She said she cant leave them and the next lady will serve us. The other salesperson also skipped me and went to someone else. When I asked again 15mins later, she said she's with someone. Almost an hour later, the first salesperson came to me saying was it u or the 3rd person who came first. I explained I was here before everyone else. She snapped at me saying not before the other customers. Again I politely said I was before everyone and was in the corner. She rudely said I didn't ask about others. I showed her what I wanted and sizes I wanted. She gave me the biggest size and rudely said this is the biggest so if it doesn't fit then I don't know just return it. Waited an hour just to get 4 mins of overall time, that too with such a dismissive attitude and condescending tone. I felt like walking out but i finished the purchase which had the wrong size but the salesperson didn't give a chance to speak. I was going to buy an additional ring but her attitude seriously put me off and I am a regular customer that has never been treated this way. I take up minimal time and know exactly what I want plus I even let staff show others while I finalize my purchase. Either put more staff on busy days or hire some with basic etiquette or some patience or non-judgmental at the very least.

Wonderful experience shopping at Pandora, Westfield Manukau Mall. My daughter bought me a Pave Heart Anniversary Charm from Pandora which I needed to match it with a necklace. Melissa was amazing, she served me with patience and great recommendation. She took time to sort out my email login patiently which was having some problems, and managed everything well despite the busy crowd. I will definitely return.

31/05/23NO CUSTOMER SERVICE! or even acknowledged that I will be seen to, by the 2 staff members after 4pm today. Obviously I was okay to wait while you guys were serving other customers but 15 mins and not even a Hello

Poor customer service. Waited in line for longtime so staff chatting but no one came out.