Truly Treasured - Pet Loss & Cremation Services

Were so grateful for the services that truly treasured offer when we lost Millie suddenly. The care and kindness they showed when dropping her off and picking her ashes up was a comfort knowing how they treat every family pet when using their services, it also gave us time to grieve her loss and do things like wash her blanket in her dog wash, put her photos in frames and pack all her things away before bringing her home again. Thank you.

We lost our family member at Manukau after hours vet in Auckland. Just one thing to be aware of is that truly treasures is in Hastings which we were surprised to hear after Fitz ashes were returned. It took longer to get him back than they initially stated - 3.5 weeks instead of 2 weeks.We were just to upset at the time, and still are now, to ask which crematorium he was going to. I’m just surprised an Auckland vet chooses a crematorium so far away.

I lost my cat suddenly and she was only over a year old but she wandered a bit further than usual when I went out one day and was hit by a car. I drove her straight to the after hours vet where they did what they could and unfortunately she had to be out down. We were then referred to Truly Treasured for cremation and I was contacted the very next day. It was hard to communicate as I was still upset but the staff member I spoke to handled the call with care/empathy and made the call as short as possible while giving me enough details on the next steps. I was not rushed to make any decisions and they made the arrangements real simple. I received my pet within the 15days as promised and was carefully packaged. Highly recommend Truly Treasured. Thank you!

Just came back after scattering the ashes of Kiki in our backyard where he loved to sunbathe and tried to catch little birds hanging around for little preys.Thank you for your service once again.Picking up phone calls at late night, prompt pick up servicesSecure packagingKind letter from the staffsI will remember your business and recommend it to the others who need your's assistance.Thank youKiki family

We had a vet and nurse come out to our home this morning who we found through this service to help our 18 yr old dog finish with her pain and discomfort…We had a few “ false alarms” over the past 2 months, but Para and Jen were absolutely amazing. No stress, just always there in the background. Answered messages quickly.When we finally felt the time was nigh ( in a weekend !! ) They were here when we needed them..Gentle, accommodating, professional, un intrusive and kind.Cannot thank you both enough.

I highly recommend Truly Treasured. They helped us through such a hard time when we lost our Georgie boy. The team were empathetic, gentle and so caring throughout the entire process that you can tell they genuinely care about what they do. Not once did I have to worry, from collection right up until George was returned to us and the personal follow up call after. I was very selective when seeking cremation services for my fur baby and all the worries that I had were taken away once I connected with the team at Truly Treasured and I’m just so glad that I chose them. Thank you, Truly Treasured.

Absolutely outstanding communication and service! During a time that was difficult with the passing of my cat, they were so empathic and thoughtful - the experience was even better when I received the ashes in a beautifully packaged parcel carefully wrapped and appreciation card and certificate, thank you to the team at Truly Treasured.

Glen & Jo, you helped with our cat 'Skanky'. She's just arrived back with us and I want to thank you so, so much. From the beginning with Glen talking to us at night, coordinating for the vet to come at short notice early the next morning, through till getting our family member back today, we have felt a level of care, communication and respect that far exceeded our expectations. You've made a very tough thing in our lives that much easier by understanding exactly what we needed at every step. A heartfelt thanks from my family to yours.

I am very greatful for the support given and guidance in this final journey of our old dogs life. I really appreciated the chats and professional way in which truly Treasured helped during this time.