NZ Post Shop Upper Hutt

Has a bad experience with them regarding a parcel pick up yesterday . Especially the Indian lady(sorry not picking her ethnically since not wearing a name tag, and refused to give her name out. I have no other means to identify her) who mislead me twice . One was more than an year ago.I had to go to Trentham post twice due to her misleading information while the upper hutt had my parcel. This time I took my parcel note to collect. Staff insisted that the parcel was not there and will be in Trentham. But I was sure it is still there and they didn't checked properly which turned out to be true. I has the same experience with the Indian lady who send me twice an year ago and finally they found the parcel inside. She didnt bother to check it and kept on insisting the parcel is not there. She tried this yesterday mentioning two staffs are looking for it and parcel is not there". While the pick up note clearly shows that it is in upperhutt paper plus and even the tracking shows it is in upperhutt .she kept on sticking with her misleading info. So please anyone wanting to collect parcel watch out this grumpy indian staff who mislead me twice on two different occasions

Yesterday I purchased some scratch cards to put in my sister's birthday card. A short plump balding man (possibly the manager?) told me it was illegal to post them. He then refused to sell me a stamp in case I posted them, very weird and rude I thought.

Some time ago I went to post a parcel which I had weighed, and measured, put in to the parcel website to fine out how much it will cost. This has happened twice at this store, the parcel should have cost $4.80, and they tried to charge me twelve dollars !!! after the lady had exhausted her measuring and weighing, I took the parcel back, and took it to the Trentham post shop, where the parcel cost me $4.80. The Upper Hutt post shop need to train their staff properly, or put up with people going elsewhere.Ps. It would not allow me to post this without giving them a star, and the fact this has happened to me twice with the same lady serving me, I want it known I do not want to give them any stars !!

NZ Post seem to have some pathetic and extremely lazy people working for them.They were meant to deliver something yesterday. They did not knock. They did not come down the drive way and they didnt even leave a note to say i have to go pick it up. I found out through the website that they had attempted delivery".I then wasted my time going into town to be told they wont give me my stuff because they cant accept my passport since it expired a week or so ago.Mum then went down later and they wouldnt accept her passport either because of the same reason. They wouldnt accept any other ID from Mum either. She had all sorts of ID on her but nope.I later called NZ Post to get them to deliver it again. They cant do that but the support on the phone told me that they should have accepted the passport ID even though its a couple weeks past.This could have all been avoided if 1 person did the job they were paid to do. Its not even hard. Put a piece of paper in the mail box and this whole issue would have never happened. Apparently too hard to put a piece of paper in a mail box."

Great team to deal with. I send stuff most days of the week and they even know my PoBox number when I am expecting parcels. Keep up the great work. :)

Apparently you can not pick up any parcels without showing photo Id....even if you have a very clear photocopy of your I'd both back and front that is signed from the courts as an official document.Absolutely rude and useless staff.

I've been going to this Post Shop for over five years now and always found them to be fantastic. The staff are friendly and helpful, and more than once, they've gone WAY above and beyond the call of duty. Thank you, team- keep up the SPECTACULAR service!

I went to send a packet of tobacco to a friend in Auckland. The woman who served" me thought tobacco was a prohibited product and could not be sent . So she went to ask a colleaque

They normally do things right but this time when I applied for an IRD number on 8th Jan, it should've came back by now but I've rung IRD and this will be the 3rd email they'll send to this post shop - so slow ugh ...

had a rude experience by the wheatish indian lady in the counter, had a delivery picked up ny nz post, she asked whats your name and address? i answered that. she went inside didn't find the parcel and told me there no parcel by your name