Focal Point Cinema and Cafe Hastings

Had a problem with the movie we watched so it was a little blury, gave us tickets to come back for a free movie to make up for it. Great hot food bought up to your seats and really comfortable seats.

Worst cinema ever!! The cinema was unclean, bins overflowing and food all over the floor. Also staff constantly interrupted the film at least a dozen times to bring people food, incredibly noisy and disruptive. The service was rubbish, no eye contact from staff and not friendly. I’ve been to cinemas all over the world and have NEVER experienced this phenomenon… EVERYONE spoke the whole way though the bloody movie!! Literally entire groups just chatting away not even trying to used hushed tones! is this normal for New Zealand?! Everyone was sitting in whatever seat they wanted so not point pre booking a seat- staff didn’t care. When the staff kept coming in to deliver food they also were talking loudly!! Couldn’t hear throughout loads of the movie. When staff came in to deliver food they didn’t even tell the people who were taking to be quiet. Absolute shambles!! Definitely don’t waste your money here! Stay at home or go to an event cinema!

So filthy. Place needed a vaccum, rubbish bins needed emptying and there were no towels in toilets.Should be regular checks of these things!And this was early afternoon!!!!Movie was bad too!

There was a large group of us that went here for morning tea today. We didn't book. The service was very fast. Food great and nicely presented. The staff were very friendly. Central location and lots of handy parking. Would happily come back here

Usually quite delightful but today received very poor service. I’m with my hubby for Guardians of the Galaxy. Was greeted with long lines and lack of staff, a rude cashier who forgot my order twice, made me wait for twenty-five minutes , ended up having to ask another worker to complete my order. He promptly told me that the rude lady was the manager???? Bad management. Staff all over the place. Not very prepared for a popular movie franchise.

Nice atmosphere. I found the stairs hard due to arthritis, once I realised there was a lift, it was better.

Focal point cinema provides a good movie experience. The sound system is average, but the seating arrangement is pretty good. Restaurant services are good. They deliver food to our seats upon request.

Good customer service and nice clean toilet! This cinema have the nicest sound system in nz ! Even Auckland's cinemas' sound system can't complete and not as good as this one! I will recommend this Focal Point Cinema to my relatives and friends!