Water Craft Plumbing Gas Drainage

I am very disappointed at Hugo's performance. A valve that he installed above the roof, a pressure release valve, kept on releasing steam at random. It did so for 27 hours non-stop yesterday while I was sick in bed. This valve makes an annoying whistle noise as it lets go of steam. It became obvious that this valve was faulty because it always blew at random. Hugo would not listen, in my frayed temper due to unpleasant sleep, a shut up " from my part was interpreted as abusive by Hugo. My hunch is that he was bewildered by this problem and used 'My abuse" as an excuse to get out. Hugo can be arrogant

I found Hugo to be extremely helpful recently when I discovered I was out of hot water due to a broken element in our hot water cylinder which was located in the ceiling of our house, I needed him to drain the cylinder before the electrician could replace the element. I rang him and he answered straight away and was able to come to look at the job first thing in the morning. He called me to arrange a time to meet and he was on time. He was extremely helpful in finding the issue to be the responsibility of the builders who hadn't installed the drain to the cylinder and had not put in the outlet to the outside of the roof. He was able to instruct me what to do and what to find out from the Council to locate the plumber responsible. He kept in contact with me all day until I finally had a resolution with the other plumber. he was even willing to change his jobs around to fit us in if the plumber wouldn't come to the party. I can't thank him enough for his help and expertise and going out of his way to help. I would recommend Hugo and Water Craft Plumbing to anyone. Would certainly use him again.

Hugo from Water Craft Plumbing was brilliant in handling our plumbing and water flashing requirements. Arrived when he said he would, and kept in contact all the way through the process and followed up to monitor proceedings.Water Craft are simply awesome! - no problem in highly recommending them to anyone who wants professional reliable service at really reasonable rates.I think we all desire to save some money in these deteriorating economic days.

Honest, accurate, thorough, pleasant, reasonable price for the work performed. We contacted several plumbers about a job to replace a leaking solar water system with an on demand gas system in a rural location in Canterbury. Hugo was the only plumber that showed up to provide a quote when he said he would. He did a complete professional job. I would have Hugo work on our house again if we needed it.Karen and Al

Hugo from Water Craft Plumbing upgraded our low pressure HWC to gas mains pressure. He was friendly, knowledgeable and accommodating, he gave us great guidance when he visited to give us a quote for the work which we found very useful when determining what / how we wanted to do things.Hugo’s quote was much more realistic and competitive than quotations we received form other plumbers we got in.The upgrade to gas mains pressure was completed about a week after we accepted Water Crafts quote. Hugo helped us to set up the gas bottle delivery and electrical work – he got the actual work done quickly in less than a day, with minimal disruption to the household.This was a seamless experience from start to finish. The work was completed efficiently at a great price with minimum fuss. I would not hesitate in recommending Water Craft to anybody who requires gas or plumbing services.

Fantastic bloke, absolutely the plumber you want to call when your DIY efforts have gotten you into a pickle. Managed to fit me in between jobs on the same day so we could get our water back on. Excellent service.

Highly recommended, we have converted over to gas hot water heating and the work done by Hugo was of great quality at an affordable rate, we have since then had him come connect our gas kitchen stove top as well.

Highly recommend Water Craft Plumbing and Gas. I had an excellent experience with the company and can not recommend them enough. I liked how Hugo took the time to show me the issues, explained them and how he was going to fix them in normal people terms. Through out their was fantastic communication, workmanship and value for money. Thanks again!

Hugo does an excellent, meticulous workman like job. All his efforts are put to satisfying his customers desire for a good result. We are entirely satisfied by the standard of his work .

We have used Hugo several times and every time have found his service amazing. He has always explain to us exactly what the issue was and what needed to be done to repair it. His pricing has always been fair. We would not hesitate to use Hugo again and will continue to recommend him to others.