Manners Street Central Kiwibank

The queues are a huge stinker.There's still no progress on efficiency dealing with humans in real life banking.Kiwi Bank is still probably NZ's recommended financial institute.

Tried opening an account here. The person who assisted me assumed I did not speak English even though I was speaking to this person in English. The person did not even bother checking my documents or provide service. I do not recommend this branch.

Came to get my bank transaction for the last 3 month. In other branch they just charged me max $4 but here they charged $4 each transaction for each account which is $12. There are less than 10 papers total. Ridiculous expensive ! Will close the kiwi bank account soon! Bye!

Terrible customer service! My partner and I were sending off the same IRD application forms which required identification to be verified. My partner had his check and his passport photocopied with no bother. However the older man, who I was dealing with refused to photocopy mine saying I must provide the copy myself and that they don't photocopy there. He refused to acknowledge that my partner just had his photocopied from another member of staff and that surely he would need to see the original document to verify it?? He then just threw my papers to the other desk without a care in the world for me to leave. I then went to a different branch with the exact same documents and my passport (not a photocopy of it) and the advisor had no problem with anything I provided. Clearly the man couldn't be bothered! I will never be back.

the old lady working in kiwi bank is very rude

The only person that was good is the Canadian lady. She deserves so much better than the Manners St team. The other ladies are alright. Only one out of the three (?) men working there is okay. One of the men blamed me for him putting on a wrong sticker on my parcel before sending it off. The oldest man had a very dismissive service, rude, and racist. Eventhough it's easier for me to go to this post shop I'd rather go to the Marion Square one, the team is much, much better there.

I read lots of bad reviews about the Manners Street branch (especially about Julie) so I was a bit concerned when I walked in this morning and saw that Julie was at the help desk. I was pleasantly surprised that she is such a lovely an helpful person. She was patience with my many questions and very friendly. Before I left I told her about all the bad google reviews I read. She has no clue at all so her helpfulness was not a result of the reviews. I think customers should give their constructive feedback directly to the bank, and to be kind not to name and shame without the person knowing.

shoutout to Raewyn (kiwibank should give her a raise) for her kindness, informatively and patiently explain and helping me through the bank account opening process. it is difficult for who just 10 days arrived in Wellington, but here they kindly help me to become one of their customer and being part of kiwibank. the process was smooth. i get all the information clearly, even raewyn explain about IRD. it was a great experience and lovely time. i hope this standard remains and kiwi bank may always improve and innovate

Came into Kiwi bank to set up an account. I’m an Australian who has recently moved to NZ so there was a few hurdles to get through to make it happen.Phil was very patient with me and made the process easy. Very polite and helpful.Glad I joined !

Really very worst people. I mean the staff is so bad. The staff has so bad attitude. I am so disappointed. I have been doing tranctions with western union for like 4 years. I know the procedure is to bring the id everytime when u do the transaction but this time as well I bought my I'd. The lady in the counter she was very rude. When I have my I'd with the page open where was my details she closed nd she was acting like she is finding something in my passport actually she was killing the time I have organised myself but seems like she don't want to do my transaction so she asked me your account is expired from western union which was not right. She asked me to get the address detail. She was shouting nd yelling at me. I wanted to report to the higher authorities but I just let it go I went to different nz post ajo they didn't even asked me my address proof. I think the lady there don't want to do anything and she was making these excuses. You guys need to train ur staff. I was affected by this.