Quest on Hobson Apartment Hotel

If I could give this 0 stars I would. I booked to stay here for a concert that was cancelled due to the severe weather and flooding in Auckland. I cancelled our accommodation as soon as the concert was cancelled as this was an evolving event that turned into a state of emergency. We were unable to cancel before 48hours. I asked for the cancellation fee to be waived as there was no way we could travel to Auckland. It would have been unsafe and irresponsible. The staff on the other end of the email have been so unhelpful. I am not willing to take the credit offered that I need to use within 3 months as it still feels irresponsible to be planning travel into Auckland given the devastation and I also now have no wish to stay here ever after this ordeal. I am now out of pocked $370 for a room we could not stay in. My emails feels like I am talking to a brick wall and not an actual human. I do not feel like a customer. I am disappointed and disheartened as I have stayed at Quest Newmarket many times with wonderful service. A very negative experience.

Location is great. Just 5 min walk skytower bus stop. We catch Skybus from airport with bike bags. Perfect location. Rooms have washing machine and dryer . Perfect for cyclists. We will certainly back again for sure

A great apartment in a good location just by the Sky Tower. The room is. Average good size with everything you need for a pleasant stay. The bed was great, really comfortable and the benefit of a washing machine and tumble dryer meant we could dry our clothes. The only negative was how noisy it was, we were on the second floor facing the tower. We were woken before 5 am each morning by a car leaving the residential area next door with a ridiculously loud exhaust. Not the property's fault but the noise from that and the road split it. We would stay here and use this company again.

No where to park the car when checking in. Reception desk not attended over the weekend and door was locked. Was just lucky someone else staying there was at the door and let me in and called the manager for me so I could check inRoom was clean and tidy. Requested a 2 bed apartment and was given 2 x 1 bed apartment with no adjoining door. Car parking provided but was a very tight squeeze. We had a corolla hatch and still struggled to park.

One of best location with walking distance to all. The rooms itself are very clean, tidy and spacious. the staff are nice and professional, top recommend.

I would not recommend saying here. Shower sprayed water on the roof, light globes out, asked to be repaired, not done. Took a seat at the desk seat in my room and leg was so wobbly it nearly broke, told the front desk and she laughed.The reply below is not factually correct. I did check-in late Monday, out Wednesday, let the team know of my issues first thing Tuesday and was assured it would be fixed when I went out all day. Got back and it wasn’t.

I had a wonderful stay at here. The location was perfect, close to many attractions, restaurants and shops, and I could even stare at Sky Tower on the balcony of the room.The apartment was spacious, clean and comfortable, with all the amenities I needed. The staff was friendly, helpful and professional. I would highly recommend this place to anyone looking for a great accommodation in the city. ⭐⭐⭐⭐⭐

Room smelt odd. Very cheap furnishings. Shower gel dispenser broken which was irritating finding out when already under water. Air con very loud and shower noise from other rooms kept me up at night. Also, right on main road which noise travels t rooms late at night too. Very noisy all round. Not dirty, but just well, a little grubby. No-one on reception when we arrived late (with a few others) and all had to wait until someone arrived 15 mins later. For $220 a night I would have expected not a lot, but a little more.

Great accommodation, one of my partner and I go to places when we visit Auckland. The rooms are a nice size and beds are great.Prices are competitive for what you get.One reason for the 4 stars is the curtains in all the rooms we have stayed in haven't pulled right to the wall so light can still get in, otherwise they're nice.

Customer service was non existent. Called ahead to confirm an early 12pm check in and onsite parking 2 days prior. On arrival (1pm) reception told us that check in is at 2pm. The lady at the counter seemed more interested playing on her phone than doing her job. She was super rude and told me check in was 2pm. I then explained to her that I got confirmation that I could check in at 12pm. She didn’t seem to care nor did she even bother asking if the room was cleaned yet or how far away it is. She then told me that I am not able to use the carpark till 2pm then advised me to park across the road at wilson. I gave up and ended up going back at 2pm. 28 HOURS AFTER check out I get an email saying that the room was damaged. They sent me photos of a broken chair that was not used or touched during our stay. They tried to charge me $250 for damages without my consent. I believe they are under new ownership, I have stayed there on 3 previous occasions and never had any issues.I would no longer recommend this place to anyone. There are plenty of other options which offer better value for your money.Would give this 0 stars if I could. Never coming back here again!!!