Heritage Auckland

Returning to Auckland and wanted to stay in out favourite hotel. But we read such bad reviews. Ignore them! We checked in early and our favourite room had been reserved for us and was ready. We decided not to have daily housekeeping as I do know how to make a bed ! We just made a list of what we would need, towels, coffee, toiletries etc and these were dropped off in the afternoon by a very pleasant lady. She even checked to see and noticed we had run out of milk. The staff were tremendous. We had continental breakfast on our last morning now there is a restaurant again. Pool area clean and I swam several times. I would say that some of the pool furniture had seen better days but that didn't hinder my enjoyment. Ignore those bad reviews the heritage is as good as ever. Glad we returned to an old friend.

Stayed in a 2 bedroom suite with a friend for the weekend. The room was amazing, so large and we had access to the balcony from the bedrooms and dining room. Was so lovely having our own bathrooms as well. We did not want to leave! Will definitely be booking those room type again as its awesome having the huge lounge dining kitchen area as well as having our separate space!

The first time I've been in a hotel room that was taller than it was wide. On the plus side, it was reasonably clean and came with a kitchenette with cutlery and crockery for 2 people. On the negative side, there was only a single small table that was mostly occupied by the TV and a single chair that wouldn't fit under the table. The only flat surface available to pack/unpack bags was the kitchen bench - and the overhead cupboards blocked properly opening my bags. I found the bed uncomfortably soft. I had to ask for hand soap in the bathroom.

Our family loved our stay at the Heritage Auckland. The roof top pool is an absolute treasure and the pool was heated enough that our kids enjoyed a swim in July, with a warming dip in the spa afterward. The hotel staff were all very friendly and extremely helpful. Our room was very spacious and had a real charm to it, far better than some of the bland, tiny rooms that are common with hotels today. Our room was very clean, the only negative was the water pressure in the shower but that is a minor and as we explained to the kids, that's how showers used to be when we were young. Highly recommend this hotel, we will definitely be back to stay again.

The hotel, while having an aesthetically pleasing appearance, falls short in certain aspects. The staff, although seemingly lovely, cannot compensate for the glaring issue of inadequate parking facilities. It is unfortunate that such an essential amenity is lacking, as it significantly impacts the overall experience of staying at the hotel.

As business owners ourselves we realise how invaluable reviews are and we like millions of others need honest authentic reviews, here is ours...Last month we stayed three nights at the Heritage at 35 Hobson St, we encouraged 8 other friends to book and stay at the same place as us (so they cancelled their booking at sky city and followed) as we were all attending the same event and they absolutely loved it.Firstly what a beautiful hotel and very well appointed, the rooms are grand and clean and fairly priced, the location is perfect and the staff is professional, helpful and welcoming. Breakfast is worth every penny and delicious! So don't leave with out visiting the restaurant.My friends and I would like to mention a special thanks to the Manager Pawan very kind and professional man, also Ronald on the desk helpful and friendly along side Vicky. (these guys and other staff we encountered made sure we were looked after).Keep up the good work guys.! RegardsShannon & Dave

Speechless - used to be so much better but the quality of the staff is letting it down, downright rude front desk today.Second stay in 3 months and never again. Both times had issues.Was told booking included concierge service to park our car, waited 20 minutes with car as needed to let taxi's through, only to be told after being abused by a taxi driver, they did have enough staff to offer this with no apologies?Today the front desk would not hold onto a small bag for 10 minutes until the other guests had come down!? Stupid little things that left us fuming..

It was an ok stay. It’s not like it used to be. Breathe some life back into this place! The reception area needs some brightness and life.The room was very dated and has definitely seen better days.It was clean and the bed was comfortable so that was good.Don’t think we will be returning in a hurry though.

Found a lucky park right outside. Had a lovely meal for dinner there at the German cuisine restaurant called Berlinchen. Huge share platter was delicious and they have a self serve salad bar which was cool. Beautiful surroundings, the restaurant is in the centre of the building with a huge high glass ceiling. Staff were friendly and welcoming. Highly recommended.