Champers Motor Inn

The previous owners were excellent to deal with. Lovely meals etc.However the new owners are not so good, cancelled my booking and they refused to refund the money paid. Best pay when your on site actually checkin. Don't pay in advance if cannot make the trip because of Covid Lock down you will not get a refund.

Room was described as having a King bed in the flash suite, yeah right. Queen size bed only. Check in told them we were only staying two nights as per email rom a week before., they couldn't understand the concept and would need to talk to manager, spoke to someone else the next day was told could check out early, The next day on check out was told the rate$249 stacked for easter was a non cancellable rate , although their email said if we cancelled within 48 hours we could. I said just take me money now for the two nights, was then told it was taken the day we checked in for all 3 nights plus a credit card surcharge as well. Told them of all the practices they were doing and threatened going to commerce commission , have now after long discussions had 3rd night refunded but not the surcharges. Had friends staying there and they had to use our blankets as there were not enough in their room. Floor had confetti from other people prior to use, shower had mould in it . Bed was ok for comfort despite not what was advertised, room was spacious, But wont be back

Absolutely unbelievable. Dirty sheets on arrival. Old toothpaste splashed behind the sink and on mirror, tea towel had not been changed from previous Person. Floors not vacuumed. No daily housekeeping. If your lucky you get replaced bathroom towels and bin empty but that's it. They do thier so called housekeeping in the middle of the day late evening. They don't mop the floors, don't vacuum, don't make the beds. No restaurant like stated. Hardly anyone in office. Found receipts from previous people down side of couch. Bed too soft and springy. Definitely a cheap old bed. Not worth the money you pay. Should only be a 1 or 2 star. This place should be reported.

My partner was calling out and ringing bells for about 10 minutes in the reception before someone finally came down. He told my partner that there were no rooms available. My partner told him we had booked a room. He said that the website was down and it wasn't his problem! No apologies or anything. Was very stressful as we have a baby and then had to search for another place to stay. Fernhill across the road were amazing, I recommend going there instead!

I booked in my partner and had reception agree to a cost of $150 for the night. They forced me to agree to pay by credit card or they would not hold the room. I was then charged $172.38!! NOT what was agreed! When queried, they argued that was the credit card convenience fee. That was clearly not true!I called and emailed and called some more, to arrogance, fob offs and general delay tactics. They never called back when they said they would call back and to this day nearly 2 weeks later, I have not had any refund. Watch out as they keep your credit card details on their files too, which I never agreed to, and from their behavior, that concerns me.Also of note, there is no cutlery in the room, so if you MUST stay here, take your own. We wont be back. I will be happy to change this feedback when the issue is resolved but they have dragged the chain blaming each other and their 'finance department'. Give me a break! I have worked in hotels too, made charging mistakes and made appropriate refunds. IT IS NOT THIS HARD people!

I never got to stay as covid locked down happened, so could not use the room. Was offered a credit voucher went to book in one of their other rooms and the rooms were not up to standard, bedding had stains, floor needed cleaning, drawers were broken and poor service. Asked for a refund and they would not, very disappointed.

The place is in a slow state of decay with dodgy facilities from the poor cleanliness, the useless shower, the useless TV to the toilet seat taped into place. The new management clearly don't have a clue about customer service - we got the impression that they are only interested getting your money and giving nothing for it. Their ability to communicate is non-existent, not helped by their poor ability, or unwillingness, to understand English.As the shower was non-functioning we had to badger these guys to offer a solution (note that they did not offer a solution voluntarily) but the solution was unacceptable - we had learned not to trust them.Note that the booking process required full payment at time of online booking. They had our money and were clearly not intending to offer any kind of recompense. Thieving untrustworthy scum.

Quiet and safe. Close walking distance to central lower Hutt and Te Awakairangi river. Kind staff. Not recommended for long term accommodation though but still a lovely Tudor meets modern type of feel.

I booked this motel as a cheap bed before catching the ferry the next day. My wife and I were pleasantly surprised however with how warm and cozy the place is! The bed is comfortable and the owners have provided good quality bathroom products to use. The pressure in the shower is amazing. The Motel is located a short drive away from the local shops. I would definitely stay again!

Hopeless. I had a booking. When I arrived at 4.45pm the place was locked up with no information of who or how to contact anyone. I finally contacted someone by phone who told me they didn't have a room for me and that they had been trying to contact me all day. Lies!! I had my phone with me all day - no missed calls. Don't book here. Fernhill across the road were fantastic.