Sunglass Hut Chartwell

Love the service, feel very bad for a poor girl who was doing a great job working today, and witnessed a Angela ( slightly fat karen ) yell at her, because she was looking up something on her phone for me. Overall great service, terrible customers walk through the door all the time, and the staff do their best.

Great service and lovely new sunnies for my overseas trip next week! Thanks!

I had appalling service today. One girl was on (tallish, fair skin) she didn’t even look up when I walked in. So I said hi and she said hi back with no interest whatsoever, just a grumpy bored face. I tried on a few pairs and was hoping to get some help, I commented one pair were sitting crooked - but she didn’t even look up - then I realised she had her phone behind the till and was on it the entire time texting. Great look when everyone outside the shop can see that also, but I was there to spend $$ and she’s not doing her job. She needs to be sacked. I liked two pairs but in the end put them back and walked out. As I walked out she ignored me and didn’t look up - so at the door I told her that her service was highly unprofessional and that I’d witnessed her on her phone the entire time so would be ringing her manager. She said absolutely nothing in response. I’ve bought from this shop annually for years but now going to Centreplace.

Loved the collection of sunglasses. Prices were reasonable too.

Best service bjt wish could have got more off due to such expensive purschase but overall very awesome staff

I always receive excellent service here. Have had straightening of an arm on my glasses and cleaning whenever I wanted. Love my Coach sunglasses too so was wonderfully surprised when they were replaced free of charge when I took them in for repair.

Excellent Customer Service, Got the price match as the pair of glasses were cheaper somewhere. Happy customer..Will be back

Just had the worst customer service, I specifically made the trip to chartwell shop and I definitely wanted to buy, when the salesperson, ignores you, doesn’t know what polarised is and offers no help, except letting other customers riffle through the display draws, I walked out after being ignored, very disappointed.

Knew what I wanted, they had it so bought it. eBay had them for less but not enough to take the chance, if you know what I mean….. risk vs reward s as nd delivery time.

If you are Māori or one of our cousins from the Moana, please be aware of this specific store as you will likely be racially profiled.We entered this store on the 28th of August 2022 and found the customer service here appalling and disgusting.A young, white store worker chose to eye us with suspicion the whole time we were in the store. As we left, we noticed her eyeball us as she was on the phone - with security we later learned.This worker had accused us of stealing. We went back to confront her about this accusation and she was unable to provide us justification that this happened or that she actually saw us take anything. She then demanded us to leave as she did not want to discuss this further.The security team were great. We had no issues from them and ironically, they apologised for this occurence (it seems to happen often at this store).We spoke to the manager the next day however, we are yet to attain a formal apology from this worker and store.