City Suites

Room was clean, had a strange smell to it. Room is very tired, no soundproofing between rooms but was OK. Didn't realise and it was not told to us but the hotel is also used for emergency housing so take this into consideration when booking.

Hi there when speaking with you this morning I was informed that we had taken the last avaliable room, there for how was it possible to then up grade our room. We did inform you on the fridge that was left defrosting. As an establishment offering services a room check should always be conducted before letting it out. I work in the hospitality industry both in tourism and facility care. The rooms should have been cleaned to the highest standard. We did not check in early, which should have given your staff plenty of time to make sure the room was in a exceptable standard as our arrival was well after 1600hrs. The room needs attention. I myself late last night after returning to our room around 8.30pm to 9pm came across soap stuck to the bathroom floor, hair on the bath tub, the room smells really bad but then so does the corridor, I said to my husband it smells like an old people's home, we could smell cigarettes smoke when we tried to close the window near our bed it wouldn't lock cause it couldn't close properly.. the lamps and other items hadn't been dusted either. Cobwebs in the windows, aircon had been serviced or cleaned in along and blew out dust and all sorts staining the sheets, at the time we were informed by management that the person staying in that room prior to us, was supposed to only be there for 1 night but ended up staying for a month. I am currently employed as a supervisor for housekeeping for a top aged care facility in Hamilton and feel that this level of negligence needs to be addressed and properly remedied. I have also got experience in motel cleaning so I understand the pressure and time it takes to properly prepare each and every room, but needless to say that this is no excuse for the condition in which your rooms are being managed. Always remember that first impressions last and that every time a client chooses to stay at your suites, they are there to enjoy themselves and their holiday, weather that be 1 night or 10, they should walk in feeling the warmth and excitement that comes with being away on a break... they should be hit with the clean smell in the room and not see stained carpet and odors, dust, dirt, fridges being defrosted, though your staff member did apologize for the fridge, but again this should not happen ever.. thank u for your time and I look forward to hearing from you.

No hot water in shower, currently staying for one night. Crease in bed sheets as walked in, TV remote batteries old, not even replaced… Reception was extremely rude, said she had just finished a 15 hour shift??… As if this is my problem, if you simply do not like your job, LEAVE.Extremely bad place to stay considering we could not even shower….. Do not stay here.

Great location, easy walk to town.We were lucky enough to get a room on very short notice on a busy night in town.Great staff, super helpful and accommodating with me arriving later than expected.Very basic room inclusions which thankfully do include an iron, coffee/teas and milks.We had wifi, a huge tv which had basic sky options, a balcony and a bath (however no plug). Both Aircon/heating and fans.The room is tired, and smelt odd but that was nothing major.The one issue we did have was the lack of sound proofing between rooms. Unfortunately for us, we were woken throughout the night by a woman on our floor who was yelling/swearing incessantly at her poor wee baby who was also crying.

Absolutely rude owners , the man on reception shouldn’t be dealing with the public if he can’t talk to them nicely. After there was a mix up with our booking which was not our fault at all only to be told to go find somewhere else because the price we booked online was different to what they were offering us . The room was absolutely filthy mould in the shower stained extremely dirty carpet toilet had pee stain on the lid, hair in the drawers the whole place was absolutely revolting and the bed was like sleeping on concrete the whole experience was terrible would not recommend at all

The room was great. However Unfortunately the walls are thin. First few nights n days above us we could hear a child running back n fourth. Children un supervised sitting on couch in foyer talking, laughing etc in the morning. The third night worse, we were kept awake till 3am by a couple on the other side of wall talking. Could even hear what they were saying. Very enoying.

Advertising is false. The website says there is a hot tub (there isn’t). I paid via Expedia and the reception staff tried to tell me that the Expedia rate was wrong and I should pay more. Very unhelpful. Wouldn’t stay there again.