Smith&Smith® Support Office - No Workshop Onsite - See S&S Penrose Branch

UNPROFESSIONAL. Went on 6 nov to get my windscreen replaced the technician said we’ve only got request for chip repair as i clearly told the customer service on the phone for replacement so they gave me next day appointment. I went yesterday as my appointment was at 2 so the technician told me its going to take 3 hours and i had to wait. So after 2 hours and 15 mins they took my car in to get the windscreen replace and after 20 mins a technician comes to me and says that we have ordered wrong windscreen for your car. I mean how unprofessional these guys are that they cannot even get the things right and the technician even checked the windscreen before that if it has arrived and he couldn’t figure out the difference between the windscreens. After wasting 3 hours no one cared to apologise and asked me for another appointment which i guess no one wants after terrible experience.

I can see by the lack of (owner/management) responses to other google reviews their is a lack of care. I booked weeks out, went in for my new front screen, told the incorrect screen arrived of which i totally understand this sort of thing happens but at branch little empathy or help to get a priority date sorted, rather was told someone from contact centre would call me. I received a impersonal email new appointment" for a months time. I phoned the call center who said they cant prioritize me

From the point of contact on the phone to the guy who gave me the keys to my car... efficient, polite and helpful. The downside to offering great service is they are ALWAYS busy which means there is a wait. #worthit

Organized my windscreen to be replaced end of january. Only place that could do it on a Saturday was the Glenfield branch so I drove from Pohoi there only to be told my windscreen hadn't even arrived, so arranged for the next Saturday. Then I get a message saying I'm booked in for a random Wednesday which I couldn't get to. They then told me I couldn't book another Saturday appointment until March. Very disappointed

DO NOT GO TO SMITH AND SMITH!!!Absolutely do not go here. I ordered a glass for my car and had to pay half the fee as a kind of bond. They got back to me telling me the glass couldn’t be provided. I asked for my refund and they said they would refund me as soon as possible. It have been nearly a month and I have not received my refund. I have contacted them multiple times and they have said they’ll get on to it but it’s been nearly 2 month. Absolutely shocking service for a company like this.

Got quoted $670 to replace the rear quarter glass on a 2006 RAV4. Absolute insanity for one of the easiest and smallest replacements to do. I bought the glass elsewhere for $125 and I’ll do it myself and save the whopping $545 thanks. Wouldn’t bother going here unless you have glass cover and your insurer allows it.

I had my car windscreen replaced by Smith & Smith Hamilton about a week ago. I give then 3/10 for their service. I spent about 2.5 hours there and there was no smile on the staff's faces. There was a notice in the shop about customer review which read that all windows including rear vision mirror should be cleaned, car vacuumed, and 2 mints to be left in car before handing the car back to customers to achieve a 100% customer satisfaction. These things were not done at all. There was dirt on the dashboard. They also broke some plastic clips and rubber panels during the process and refused to replace those damaged clips saying it was wear and tear and they can only tape them although it was a insurance job. However I had no option but to replace the broken clips and rubber trim myself. I don't recommend them to anyone as I will personally never ever go there.

I've tried to make an online booking but can't, I need to wait for someone to call me back.I want to ask a simple question and am finding it harder than talking to IRD.I'm now going to start ringing other auto glass companies to see if I can talk to someone and get an answer to a simple question.

The Penrose branch was great. However the first time when I got there, I was told the warehouse sent them a wrong piece. I had to come the next Friday. I had to cancel my work for that. Should try Novas!!

I booked the car for a new windscreen to be done at home. Didn't arrive so on checking found they had given me the wrong date Also spent an hour with much time on hold and waiting for a call back. No help whatsoever. Car was due to be traded the next day. Should have learnt. Now been bitten three times.