East Care Urgent Care - Medical Centre - Howick, Auckland

I came in yesterday and am really glad that I did. The ladies at the front were clearly run off their feet and exhausted, but still provided a prompt and professional service. I happily popped myself in the corner in the side room which I felt was much more comfortable than the main waiting room so I felt more settled and less anxious. The nurse was lovely and helped me as much as she could (big thank you to her, I can’t remember her name sorry). Then I saw Dr J Park who is an absolute gem. She was so kind and caring, and helped ease my anxiety about a (what I thought was a scary) procedure that needed to be done. I couldn’t have gone through with it if it wasn’t for her. I felt that everyone was seen in a timely manner, and everyone on shift continued their work with a smile and with care. There was a male staff with tattoos who was incredibly caring towards his patients and they had a big grin because of his care. I saw staff members coming to patients because they felt uncomfortable yelling at them over the desk, or wanted to ensure their situation was handled discreetly. The ladies at the pharmacy were also kind and caring. I feel my experience deserves 5 stars, so thank you to everyone on shift yesterday for your kindness, care, empathy and professionalism.

Have visited East Care multiple times, however it has to be the worst A&E I've been to in Auckland. Extremely long wait times, lack of care when finally seen by the doctor/nurses.Would rather take a longer drive to another A&E for better quality care.

Very impressed with our experience at the after hours urgent care last week Wednesday. All staff we came into contact with, from reception, to the nurse, doctor and pharmacist were all very attentive and caring. The wait time was reasonable, considering the time of year and I believe this is credit to their great systems they have in place. I have to say a big thank you to the pharmacist - once we had finished with the doctor the pharmacy had closed. However, we happened to come accross the pharmacist himself on the way out and we sparked up a conversation, upon finding out we had just missed their closing time, without hesitation he offered to head back in and organise the medication we needed for my daughter.. This really topped off our experience and I am so grateful to everyone there. I would definitely recommend and despite the 50 minute drive, we will be coming back in future. Thank you!

I went to Eastcare a couple of weeks ago, suffering from a debilitating migraine. I couldn't see or move without nausea (they put me in a wheelchair). I ended up throwing up after I arrived.They put me in a dark room instead of the waiting room, which I appreciated. They tried to see me sooner than the usual long wait, although it wasn't instantaneous, which I understood. They were quite concerned about my state as I was pretty incapacitated. Anyway, they gave me two injections and it cured my migraine. I have never experienced anything quite like it. In real time, I experienced the pain and nausea fade, as well as my vision return. I had thought I was in an incredibly dark room, but the room was still quite bright with the lights turned off. I had just been unable to see properly, due to the migraine. The doctor prescribed me medication (same thing as what was in the injections) for a few days following, and I am going to inquire with my GP about getting the at-home injections (didn't know about them at the time - perhaps your doctor could recommend them to patients, as if they could have prescribed those, that would save me a future GP trip.It cost over $100 all up, but I was so sick it was a bullet I was willing to bite. I really appreciate how you helped me when I was so sick with that migraine. I remember telling hubby that I think I would prefer to d** instead of suffer this migraine (don't worry, it was dark humour), so the doctor being able to make it go away after the injections... I was so relieved. To other migraine sufferers, I think the injections took about 20 min to fully have effect.So yeah, expensive, but pretty vital at the time as I was incapacitated.

Disappointed with the waiting time for my 8months old baby who needed an urgent care as he had a cut under his eyes. Being nice and Waited for 2hours and still had to wait for 9 other patients. Super disappointed

Didn’t want to believe the reviews but they are truly utterly useless and disregard for people’s times. I told my hubby that this place had lots of one star reviews for a reason. He waited for hours to be be told no one booked him in. No told him to do anything except for “take a seat”. He has a splitting headache and cannot take any more medication for it. Honestly I know the excuse of short staffed but if you’re at reception and you aren’t doing much, you should spend the time checking in that everybody is okay. That’s what I did when I worked at reception. Common sense please.

The nurses and GPs here were an absolute godsend for me recently when I came in! It was so much faster and nicer than waiting at Middlemore and I really appreciated that the doctor I saw even followed up with me later to make sure I’d gotten my test results. Keep up the awesome job team ❤️

Girlfriend had a really bad flu for multiple days, so went in n told the triage nurse all symptoms. She couldn’t even speak and almost have every single symptom possible, worse being nausea muscle pain light headed and vomiting. Yet many many people are placed in front of us. We waited for 4 hours and politely asked the receptionist how long left would we have to wait, she said around 4 more patients before me, however her fit up attitude made me back into my seat. Sat for another 2 hours… I’ve had a terrible experience here, east Auckland needs another medical centre.

Absolute horror. I came in with my 7 month baby around 7 triaged by 8pm and put in a room to await dr as baby was having fevers, cough and laboured breathing. Went into room at 8 and were not seen til 10:15pm when the triage nurse saw me pacing the corridor as baby was getting upset and was surprised that we had not been seen yet.. miraculously 10 min later we were then seen by a dr. I understand there are priorities but we were CLEARLY forgotten in that room and that is absolutely unacceptable when things change so quickly with babies. I will be taking this matter further as there needs better communication and oversight. Your reception staff are appalling in their blatant disregard to patients( l could hear them talking about me after l came to check when we would be seen once baby got distressed). Absolute disgrace that you call yourselves health professionals. I will gladly give my details for this to be followed up. This has really left a sour taste in my mouth you all need to do better.Update:2 months later and no one has responded to any of my queries, even after filling out patient surgery with my details.. that should tell you a lot about this place.

Very disappointing vist. I went there with my sick boy. He's temperature keeps over 39 and won't drop after panmol and ibrufen. He looks very sick and vomited twice during waiting. Only one group of people came earlier than us, but they pushed us to almost the last one to see the doctor. Their explanation is they have a priority of most urgent patients. But most of patients they put infornt of us looks fine. And seem they are following first come first served. I don't know why that nurse keep putting people in front of us.