Fairview Mazda Hamilton

Very good. Good communication and friendly service

Barry was great to deal with, good knowledge and not pushy. Very happy with the Focus, would recommend Fairview for used or new car purchases.

Awesome experience buying and trading in my old car. My sales person Emma was very friendly and so helpful! Will definitely be buying through Fairview again.

Nice, friendly, and very cooperative staff. customer service is fantastic.I like they way they hand over the car after service i.e very clean and tidy.

The only problem we had was our lone vehicle, a diesel, had no RUC. Also it had no fuel. But the staff were great and rectified the problem quickly.

Went there this morning 25th Jan just before 9am to pick up parts that have arrived, according to a notification text recieved. I waited for at least 5 mins and pressed the buzzer twice during that time. But no one came and assist me. I can understand staff were busy. As I waited at the Spare parts counter, one can see through the door and some of staffs workstations/cubicles. The guy closest to the door was on the phone with his headset on. The lady sitting next to him was not on the phone but busy doing work on her multi screen PC. The next cubicle over at the far corner. There was a guy sitting there chatting away to aother staff who works in that cubicle.. As he was leaning on the partition/sitting on the desk edge, he was sitting at a higher position, so he could clearly and did see me on at least two occasions. He looked away each time we had eye contact but avoided further eye contact with me, He carried on chatting and laughing away with the staff at the corner cubicle.. Clearly I was invisible to him. My question here is - what could be deemed as a good service if not minimum here? Am I just a small customer to this Big dealership? At least he could have acknowledged the customer(me) by waving to me so I knew one of them know I was waiting at the counter. I gave up in the end. There were at least 4 staff in that Spare parts Back office but no one came and assist me. There were 3 other staff who walked past me, the lady manager from one of offices/rooms on the side greeted me as she walked pass me, she was on her way to get the main reciptionist. Two other guys walked past me and asked if I have been served. I said I was still waiting, they said staff must be busy but will be with me shortly. I also recall there was also a signage at the counter saying.. Press the buzzer, all staff are busy, they will be with customer ASAP...This type of sigane is not a pass/waiver for staff to ignore customers, or not delivering the minimum customer services. The other thing I want to add is that when I called to order the parts last Saturday- 21Jan, it was well after 9am but the main phone line kept on saying I have called outside the office hour. So there was no option for me to dial directly into Spare Parts. After few attempts over a period of 30 mins, I had to dial into the service department first, then ask the gentleman to internally transfer me to Spare parts. So it seemed the phone line/system did not switch over properly. Overall, a pretty disappointed experience for me where this transaction is concerned. Having also read other reviews on this site and for this dealership - it appears that the dealership only reply to top scored reviews but staying silent to the low score ones.

Alex and the team are so easy to deal with, collecting the vehicle was just as easy, highly recommend the team at Fairview , great service and no pressure

We recently purchased our first Mazda and had a great experience with the service we received leading up to the sale. We had a small problem at delivery which we pointed out and it was rectified well beyond our expectations. Wouldn't hesitate to recommend based on our experience so far.