House of Travel Dunedin City

They had booked an appointment for me but when I arrived at the agency on a rainy day, they canceled it for no reason and left me stranded.Have no commitment

Went to get some advice for our up coming trip and met with Tony. I left feeling really under valued as a potential customer as he gave no relevant advice at all and was dismissive to answer my questions. I went in wanting to get more information and he couldn’t tell me anymore than what I already knew. I came out no better off than before I went in. I really hope that future customers receive better customer service than what I did. Definitely some more training on customer service and a willingness to help find relevant information as it seemed he wasn’t interested in helping us. Unfortunately we will need to take our business elsewhere.

It's hard going booking a holiday, when you need an appointment to see someone. No spur of the moment grab a brochure. Antony was great though. Helpful and friendly service.

Always get excellent service. Wish all staff very best wishes during very difficult times

Wonderful. Friendly efficient service.

Have peace of mind with Brad at House of Travel. He has it all sorted, plus knows some extra tips.

Fantastic! Fast friendly service.

Total service from start to finish. Brad anticipated my needs and helped me with with all my planning. They did tickets, transfers, travel money and insurance all in one visit. The rail trip they booked me was a better deal than I could have bought online. Recommend for trouble free travel.

Absolutely terrible service, will never use them again