Hugo & Carters Backpackers & Motel

Not the best, not the worst. Good size kitchen, but with only 2 saucepans, and 2 bowls to be found, doesn't really work out well at meal times. Classic case of posters all around the kitchen saying 'wash and dry your stuff', but only 3 damp tea towels, so everything smells a bit gross. 2 out of 3 hobs and 1 out of 2 washing machines works. Just needs some general maintenance work, and a better supply of kitchen stuff, and it could be really good!

DO READ IF YOU CARE FOR YOUR SAFETY!!!I was rudely awaken at 2:30am the morning of my last day by a guest of yours that was double booked into my accommodation (he had the same name as me) which I had paid for claiming that he was meant to be staying with me. I do believe this is an error on your part. I’ve clear evidence that I paid for the entirety of the accommodation on my own and was meant to be checking out in the morning by 10am.I’ve added a screenshot of a photo with a time stamp clearly evidencing that I was indeed woken up and still awake an hour later!Please kindly ensure this never ever happens again. This is clearly unacceptable especially for me that’s here on business and was needing my sleep for an early day tomorrow.Also I’m shocked that someone would be checking in at 2:30am! Also if I was a heavy sleeper he could’ve rummaged through my stuff and compromised the security of my belongings.I trust that you understand that now I can’t sleep because he has a key that matches my room and I’m concerned for my security.Yeah not really happy at all. Do contact me personally if you would like to address this.Aside from that the accommodation itself was good for the price point but please do fix your window on the glass door which is partially broken (right hinge doesn’t work) could compromise security for a weary traveller.On another note parking should be listed clearly as FIRST COME FIRST SERVE!!! OR ONE CAR PER ROOM BOOKING!!!! Had to park my car on my last evening out on the main road as there was no parking. Also as a side note parking is tight like sardines and you’re packed in. If cars weren’t leaving in the morning it’s pretty darn hard to get out, not even to mention getting into a lot. However that’s the least of my worries ^ security I’m sure is keen to any traveller.

A very nice hostel that offers good Value for Money. Kitchen was spacious and well equipped. This is also the same case for the rooms. Beds were comfortable and blankets warm enough. The common area is also really nice and always a good place to hang out.Now going to the negative.The Floor wasn't really clean. Not dirty but a use of a broom would be very good. The Bathrooms also weren't that clean and lacked a proper ventilation system. A deep clean is definitely necessary (foto). Furthermore showers and toilets were to few in quantity as there were only 2 of each. I have to add that I rarely had to wait so this probably is not a problem. Lastly it is important to point out that one shower head wasn't working properly and only was on the high pressure setting, in the other shower the lock didn't work.In the end a really nice hostel with lots of lovely people (other occupants and staff). It is but to far away from downtown but the bus connection ist good so that is not a problem.

Photos are a little deceiving as it’s definitely not as fresh and modern as it looks. It didn’t feel very clean and there were random stains on window sills, chipped paint, dusty, dirty dishes under sink. However the staff were friendly and it was quiet. We were stranded after having to leave the Coromandel so needed somewhere affordable, you get what you pay for and if you’re not fussy it would be fine.

Down some back street, a bit sketchy. Office closed on arrival mid afternoon, they just left keys out. Room smelled so bad, floor was sticky, fridge was filthy and not working, shower was mouldy and had broken walls, kitchen sink was disgusting, cold and damp, some interesting people hanging around the carpark, didn't feel safe. The only positive was the bedding was clean. Can't comment any further as we left within an hour of checking in and found somewhere else to stay. Tried to call the host to let them know how disappointed we were and cancel our 2 night reservation but they won't answer their phone. Learnt my lesson... read the reviews before you book.

We were on a 12 day trip around Waikato, bay of plenty and Coromandel and stayed in several motels and bnbs. For some reason, when we booked in August, we weren't able to find any accommodation available in Tauranga during new year's except this and the ratings and photos appeared to be great.It has been quite some time since we have stayed in a place that stands out for all the wrong reasons and even worse, having no other option but to grin and bear it.As soon as you close the windows, an odour reminiscent of public toilets emanates.If you leave the windows open, more cockroaches will crawl across the kitchenette.If you turn the fan on, dust will fly around the room causing itchy eyes for some.If you're too hot, you're out of luck, there's no air conditioning.If you use the toilet, the lid is missing and the fan turns on and decides on its own when to stop running which could be up to half an hour.If you use the soap dispenser, it detaches from the wall.If you look at the sheets, dandruff, skin cells and stains are visible.If you rest your head on the pillows, they're so flat, it feels like you're sleeping on a single layer of cotton balls.If you open bedside drawers, you might be scared to find what's inside them.If you look around the room, you will see paint chipped off, insect poop and remnants of 3m hooks in confusing places.And if you fall asleep peacefully, you did better than I did, as I was thinking of all the above all night.If after all that, you still decide to stay here, you need a car to get around as it's on a hill in the suburbs, far from the action.On the plus side, the greeting from the office was friendly and the shower pressure was great.

Live there for 1 night and come back pretty late due to birthday party with my family , arrived in the morning and got told that the fact that I clocked out an hr to late that I'm not allowed back there . Don't let anyone talk to you or act happy or they with thing and say weird things and not let you back in . Word of advise

Calm environment. It was hard to find right water temperature at the shower. Place have parking space but not enough. Bed was uncomfortable. Bean bags in the lounge were dirty.

Worst service ever. It was a really cold day so we asked when the heater (we were told it had a timer so It only works certain hours) was going to work… and we got always the same answer “soon”… it was all ready 5:30pm and the reception was closed. when the attention hours said to be till 6pm, one of the guests there told us that the receptionist never stays until 6pm. So we called the number written there asking for blankets as the beds in the room only had the bedsheets, nothing else and the heater was not working… we were told they didn’t have blankets or anything else to help with the cold…So if you ask us, this would be the same as sleeping in your car… which by the way you will need to get to the city because this place is really far from the city if you don’t have a car.